Patient Engagement Specialist

Job not on LinkedIn

🔥 0 minutes ago

🌵 Arizona, California, +8 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🎰 Nevada – Remote 🌲 North Carolina – Remote 🌲 Oregon – Remote 🤠 Texas – Remote ☕ Washington – Remote

💵 $27 - $30 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

👻 Ghost score 18%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Vynca

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

💼 Consulting

⚕️ Healthcare Insurance

🏥 Healthcare

Consulting • Healthcare Insurance • Healthcare

Vynca is dedicated to helping patients with serious illnesses, such as cancer and heart failure, by providing expert palliative care services. Their comprehensive approach includes clinical care, social support, mental health counseling, and advance care planning, ensuring that patients receive compassionate, coordinated assistance at home or remotely. Vynca's mission is to enhance the quality of life for patients by managing symptoms, providing emotional support, and facilitating open discussions about healthcare goals and preferences.

📋 Description

• Engage with prospective clients and record all interactions in the Client Relationship Management (CRM) system • Make 60–100 outbound calls daily to prospective clients • Educate prospective clients about Enhanced Care Management (ECM) services • Facilitate enrollment by assessing client needs and linking clients with the care management team • Convey essential information and client preferences to the care team for personalized care planning • Assist clients in completing psychosocial assessments and developing care plans with actionable goals • Review medical charts to document client needs and recommend appropriate interventions • Apply Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles • Participate in weekly Team Operations Meetings to coordinate and optimize care delivery

🎯 Requirements

• Willing and able to work Monday through Friday 8:30am–5:00pm Pacific Time, with flexibility for potential evenings and weekends • Active California Licensed Vocational Nurse (LVN) license, or Medical Assistant certificate issued by a recognized group, or Bachelor’s degree in a related field • Minimum of 2 years of telephonic outreach or enrollment experience in a high call volume environment • Experience working with complex care clients and ECM Populations of Focus • Excellent oral and written communication skills • Positive interpersonal skills for effective client engagement • Comfortable with technology, including video conferencing, Google Workspace, Slack, and electronic health records • Prior experience in a remote role • Quiet, secure workspace to ensure member privacy • Ability to test internet speed for smooth application functionality • Bilingual (English/Spanish) highly preferred • Applicants must be located in Arizona, California, Colorado, Florida, Georgia, Illinois, Nevada, North Carolina, Oregon, Texas, or Washington • Background check required prior to employment, which may include a drug test or other health screenings • Employees in patient-, client-, or customer-facing roles must be vaccinated against influenza, subject to accommodation requests • Identity and work eligibility verification using E-Verify upon hire • Legally authorized to work in the United States

🏖️ Benefits

• Medical, dental, and vision insurance • Income protection benefits • Flexible PTO • Company holidays • 401(k) • Other wellness benefits • Mileage reimbursement for field roles per IRS guidelines