Contact Lens Business Manager

🕒 August 1

🏢🏡 New York City – Hybrid

💵 $94.5k - $108k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

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Warby Parker

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

🛒 Retail

🛍️ eCommerce

👥 B2C

💰 $75M Post IPO equity on 2025-06

Retail • eCommerce • B2C

Warby Parker is a direct-to-consumer eyewear company and retailer that sells prescription eyeglasses, sunglasses, contact lenses, and related accessories. The company operates both online (ecommerce site, mobile app, virtual try-on, online style quiz) and through physical retail locations, and offers services like eye exams, prescription renewals, and accepts vision benefits. Warby Parker emphasizes affordable, stylish frames (starting around $95), flexible shipping and returns, and social impact programs such as “Buy a Pair, Give a Pair.

📋 Description

• Lead the end-to-end pricing strategy for our contact lens portfolio, conducting rigorous elasticity analysis, margin modeling, and competitive benchmarking to optimize market positioning • Own the project management and performance analysis of promotional offers, collaborating across Marketing and Product teams to drive conversion and long-term customer retention • Design, build, and maintain company-wide retention reporting and Looker dashboards to track critical retention metrics across categories and channels, identify underlying trends, and deliver actionable strategic recommendations • Analyze complex cross-sell behaviors and order history to develop personalized promotion frameworks that increase customer lifetime value and connect key product categories • Partner cross-functionally with FP&A, Data Science, Merchandise Planning, and 1:1 Marketing teams to evaluate channel performance and forecast commercial impact on the P&L

🎯 Requirements

• Backed by 5+ years of professional experience in pricing analytics and / or business performance analysis • A strategic analytics manager with a proven track record of synthesizing complex retail and customer data into clear business recommendations • An expert in quantitative analysis with deep experience making pricing decisions, conducting pricing analytics, and applying various pricing analysis methods like price elasticity, conjoint analysis, and competitive benchmarking • A proactive project manager and skilled communicator who excels at navigating cross-functional dependencies to bring promotional campaigns from ideation to launch • A collaborative, operationally minded leader who thrives when building robust, repeatable analytics processes in complex data environments

🏖️ Benefits

• Health, vision, and dental insurance • Life and AD&D Insurance • Paid sick leave • Paid Holidays • Vacation days per year • Retirement savings plan (401(k)) • Parental leave (non-birthing parents included) • Short-term disability • Employee Stock Purchase Plan • Employee Assistance Program (EAP) • Bereavement Support • Optical Education Reimbursement • Free eyewear • And more (just ask!)