Bilingual Program Coach

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🔥 2 minutes ago

⛷️ Utah – Remote

⛷️ Utah – Remote

💵 $24 - $26 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💬 Bilingual

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Waterford.org

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1977

📚 Education

🤝 Non-profit

Education • Non-profit

Waterford. org is a 501(c)(3) nonprofit organization that develops evidence-based early learning programs and professional development for PreK–2 students, families, and educators. It provides adaptive, engaging online and supplemental curriculum in reading, math, and science that can be used at home, in school, or in community early childhood settings, includes bilingual (English/Spanish) resources, and offers coaching and customized professional learning to support family engagement and improved student outcomes.

📋 Description

• Build positive relationships with families from diverse backgrounds by offering academic and emotional support to enhance children’s learning • Guide families to available resources and provide personalized support through text, email, online virtual sessions, and phone • Communicate effectively with families by understanding their cultures and learning styles, and adjust coaching strategies to meet each child’s needs • Answer questions, provide motivational tips, and encourage engagement with children’s educational software • Organize and prioritize daily tasks to provide personalized support throughout the workday • Handle inbound and outbound calls, texts, emails, and family engagement events independently • Schedule follow-up appointments to maintain ongoing family relationships • Support families’ software use and educational progress, documenting interactions in an online system • Meet departmental standards for quality, efficiency, and contact metrics • Promote diversity, equity, and inclusion in all interactions and contribute to organizational DEI goals

🎯 Requirements

• Bachelor’s degree in education, family studies, social work, psychology, sociology, or a related field, or equivalent experience • 2 to 5 years of experience in early education, social work, or a related field • Bilingual in English and Spanish, with professional fluency in both languages • Excellent customer service and communication skills, with proficiency in phone, email, and text • Ability to listen actively and understand diverse participants while providing program support • Independent, proactive problem solver, especially in a remote work environment • Reliable team player with strong work ethic, punctuality, and ability to meet deadlines • Strong computer/technical understanding and abilities • Proficiency in Google Suite and Microsoft Office • Salesforce and Confluence experience preferred • Strong commitment to maintaining reliable attendance and contributing to a productive work environment • Time management and organization skills, with experience in fast-paced, deadline-driven environments • Ability to learn quickly, collaborate, and adapt to new processes

🏖️ Benefits

• Health insurance • Dental insurance • Life insurance • Disability insurance • One-time HSA contribution • 5% retirement matching • Generous vacation leave • Sick leave • Holidays • Remote work