Shared Services Partner

🔥 8 minutes ago

🐎 Kentucky – Remote

🐎 Kentucky – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🪙 Affiliate Manager

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Waystar

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

☁️ SaaS

🤖 Artificial Intelligence

🔥 Funding within the last year

💰 $709.2M Post-IPO Secondary - Waystar on 2025-09

Healthcare • SaaS • Artificial Intelligence

Waystar is an AI-powered healthcare revenue cycle software company that provides a unified, cloud-based platform to simplify healthcare payments and automate the end-to-end revenue cycle for healthcare providers. Its platform covers financial clearance (eligibility verification, patient estimation, prior authorizations), patient financial care, clinical integrity and revenue capture (charge and DRG anomaly detection), claim and payer payment management, denial recovery, and analytics and reporting, with integrations to EHRs and payer systems. Waystar serves hospitals, health systems, physician and specialty practices, ambulatory surgery centers, and other provider organizations, leveraging agentic, generative, and predictive AI to accelerate reimbursement, reduce denials, and improve financial visibility and patient payment experiences.

📋 Description

• Perform daily operational activities related to People Team shared services, including HR administration, case management, team member and leader support, data maintenance, and operational processes • Coordinate and administer Shared Services programs, vendors, invoices, records, and other administrative responsibilities • Respond to internal inquiries and requests, providing information and escalating complex issues • Analyze operational data, service trends, and recurring issues to identify process improvement, automation, self-service, and support opportunities • Develop, govern, and continuously improve SOPs, knowledge resources, and documentation standards • Partner across the People Team to improve team member and leader experiences, especially key Moments that Matter • Maintain accurate and accessible records, documentation, knowledge resources, and operational content • Collaborate across People Team functions and business stakeholders to support seamless service delivery and cross-functional processes • Participate in implementation, testing, adoption, and improvement of systems, AI-enabled tools, automations, processes, and enhancements • Provide operational support for benefits administration, open enrollment readiness, immigration, contractor administration, compliance processes, and vendor-supported services • Provide backup support for payroll administration, procedures, testing, and continuity planning • Support Team Member Experience initiatives including recognition, philanthropy, culture activities, surveys, communications, and engagement efforts • Adhere to company policies, procedures, and compliance standards • Contribute to a positive and collaborative team environment

🎯 Requirements

• Bachelor's degree in Business Administration, Finance, Accounting, Human Resources, or a related field, or equivalent practical experience • 2–4 years of experience in shared services, operations, HR, customer support, project coordination, or continuous improvement • Proficiency with Microsoft 365 tools • Ability to leverage technology, AI, and automation tools to improve effectiveness and scalability • Strong attention to detail and accuracy in data entry and processing • Excellent written and verbal communication skills for professional interaction with internal stakeholders • Ability to prioritize tasks, manage time effectively, and meet deadlines in a fast-paced environment • Proactive problem-solving skills and ability to identify operational improvement, innovation, and scalable solution opportunities • Workday experience preferred • Ability to work independently and as part of a team

🏖️ Benefits

• Competitive total rewards (base salary + bonus, if applicable) • Customizable benefits package with 3 medical plans and Health Saving Account company match • Generous paid time off for non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays • Flexible time off for exempt team members + 13 paid holidays • Paid parental leave, including maternity and paternity leave • Education assistance opportunities • Free LinkedIn Learning access • Free mental health and family planning programs, including adoption assistance and fertility support • 401(K) program with company match • Pet insurance • Employee resource groups