Senior Community Programs Manager

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $120k - $125k / year

⏰ Full Time

🟠 Senior

👫 Community Manager

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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We Are Rosie

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

📣 Marketing

🎯 Recruiter

🏪 Marketplace

💰 Private equity on 2022-01

Marketing • Recruitment • Marketplace

We Are Rosie is a talent and marketing staffing and services company that connects brands with vetted freelance marketers and builds embedded, on-demand marketing teams. They offer flexible, fractional staffing, bespoke A-teams for projects and campaigns, and turnkey embedded studios without retainers, matching companies to experienced creatives and marketers quickly. We Are Rosie emphasizes speed, cultural relevance, and scalable marketing talent to deliver campaign work, social content, and creative services for business clients.

📋 Description

• Own and evolve the Rosie Community experience, including onboarding, communications cadence, and touchpoints • Maintain and update community value proposition messaging across onboarding, communications, and engagement materials • Ensure consistency in community voice, responsiveness, and experience across all touchpoints • Build and run the day-to-day tiered engagement program and recommend tier or messaging adjustments • Monitor community segmentation accuracy and implement recommended updates • Design and run nurture-stage communications and track talent progression through journey stages • Design and launch re-engagement campaigns for dormant or low-signal talent and report on signal-freshness improvements • Own the community platform day to day and lead migration away from legacy tools • Partner with Marketing on demand-aligned content, owning the calendar and cadence • Own the support model, triage unresolved cases, identify recurring themes, and route persistent gaps • Own end-to-end delivery of the course/cohort calendar, logistics, communications, enrollment, and cohort operations • Direct the cohort model, including milestones, enrollment, delivery logistics, and outcome and placement data • Operate credentialing and signaling mechanics, issue credentials, and maintain segmentation-linked signals • Own logistics and administrative follow-through for approved learning partnerships • Keep course content and positioning aligned with active client demand • Represent Community needs and intelligence requirements to Product in roadmap discussions • Monitor portal data quality, workflow friction, and engagement gaps • Support Product assessments of tools, integrations, learning resources, and AI-enabled workflows • Validate data requirements and ensure intelligence outputs are understood and actioned • Translate data analysis into clear narratives and recommendations • Distribute intelligence outputs and operational context to Client Experience and Business Development • Monitor engagement dashboards and recommend experience adjustments based on trends • Surface supply gaps and engagement trends to stakeholders • Track quarterly goals across four pillars and flag blockers and trade-offs • Identify automation opportunities and partner with teams to implement them • Align communications strategy with talent segmentation, priority roles, and supply gaps

🎯 Requirements

• Passionate about community-building and creating experiences that feel human • 5+ years of experience in similar roles such as Community Manager, Community Programs Manager, or Community Marketing Manager • 2+ years of experience in cohort-based program management, learning operations, or course/bootcamp delivery, managing enrollment funnels, milestones, and learning calendar end-to-end • Experience managing community moderator programs • Familiarity with community and LMS platforms; Discourse and Moodle preferred • Experience leading a platform migration, tool transition, or other significant change management initiative within a community or member base • Comfortable representing member/user needs to a Product team and translating feedback into clear and actionable input • Comfortable taking finished data analysis from a data partner and translating it into a clear narrative for non-technical stakeholders • Strong written and verbal communication skills, including drafting Community member-facing copy, stakeholder updates, and internal documentation in a brand-aligned and authentic way • Strong organizational skills, with the ability to manage multiple initiatives simultaneously • High emotional intelligence and a track record of building trust and relationships • Ability to thrive in fast-moving, ambiguous environments while keeping the experience consistent, thoughtful, and on-brand • Proactive problem-solving abilities and a collaborative mindset • Alignment with company core values • Practical experience leveraging agentic workflows or AI-driven community tools is a nice-to-have • Experience directing or coordinating the work of a part-time or contract team member is a nice-to-have

🏖️ Benefits

• A yearly stipend for professional and personal development • 25 PTO days per year • 4 Volunteer PTO days per year • Medical insurance • Dental insurance • Vision insurance • Paid parental leave • Remote work stipend • Matching 401K • Company bonus based on revenue targets and performance goals • Opportunity to join a team at a company building the future of work