Quality Assurance Specialist – Healthcare/Collections

🔥 0 minutes ago

🏈 Alabama, Arizona, +34 more states – Remote

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⏰ Full Time

🟢 Junior

🔧 QA Engineer (Quality Assurance)

🚫👨‍🎓 No degree required

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Everise

10,000+ employees

🏥 Healthcare

📦 Logistics

✈️ Travel

Healthcare • Logistics • Travel

Everise is a global customer experience (CX) solutions provider, delivering happiness to millions of customers across various industries, including healthcare, financial services, technology, travel, logistics, and insurance. Their comprehensive offering includes services in healthcare support, pharmacy benefits management, workforce and quality assurance management, cybersecurity, and recruitment process outsourcing. Everise is committed to minimizing environmental impact and promoting diversity and inclusion within their operations. They are recognized for their award-winning culture and strive to enhance customer satisfaction through innovation, technology, and a people-focused approach.

📋 Description

• Monitor/audit each assigned associate in accordance with Everise and client requirements • Work with supervisors and management to ensure that all associates are meeting quality standards • Provide training as needed to both new hires and experienced associates • Attend and contribute to both internal and client calibration sessions • Remain knowledgeable on project information by keeping training manual and memos updated, and taking calls on assigned engagement(s) • Perform any other duties and responsibilities assigned by management

🎯 Requirements

• At least 1 year customer service and/or sales experience, preferably in a call center environment • High school diploma or equivalent required • Some college preferred • Proficiency in Microsoft Office applications, especially MS Word and Excel • Excellent oral and written communication skills • Detailed-oriented • Analytical skills • Exceptional motivational and interpersonal skills • Able to work independently • Flexible Schedule • Dependability regarding completion of assignments and attendance

🏖️ Benefits

• Robust work at home program • Diversity-focused workplace culture • Best Place to Work award-winning culture • Employee and industry-recognized company culture

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