Seasonal Healthcare Customer Service Representative

🔥 0 minutes ago

🏈 Alabama, Louisiana, +3 more states – Remote

🏈 Alabama – Remote ⚜️ Louisiana – Remote 🌾 Nebraska – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Everise

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

📦 Logistics

✈️ Travel

Healthcare • Logistics • Travel

Everise is a global customer experience (CX) solutions provider, delivering happiness to millions of customers across various industries, including healthcare, financial services, technology, travel, logistics, and insurance. Their comprehensive offering includes services in healthcare support, pharmacy benefits management, workforce and quality assurance management, cybersecurity, and recruitment process outsourcing. Everise is committed to minimizing environmental impact and promoting diversity and inclusion within their operations. They are recognized for their award-winning culture and strive to enhance customer satisfaction through innovation, technology, and a people-focused approach.

📋 Description

• Professionally handle a high volume of incoming calls • Gather customer information, assess and fulfill customer needs, and educate customers about products and services • Utilize and navigate multiple systems simultaneously • Resolve customer issues through one-call resolution guidelines and/or escalation processes • Meet or exceed company and client performance metrics • Balance company policy and client benefit in decision-making • Identify opportunities for process improvements that positively impact the client and customers • Complete call disposition and compile/document customer information as required • Answer inbound calls for clients’ members • Answer questions about healthcare benefits

🎯 Requirements

• High school diploma or GED • Ability to pass a drug screen and background check • Healthcare background experience is a plus • Comfortable with medical terminology • Dedicated distraction-free work area with no background noise • Internet speed of 50 Mb/s download and 10 Mb/s upload • Wireless access is not permitted • Ability to work weekends and holidays • Schedule flexibility for weekends, evenings, possible holidays, and occasional overtime • Strong customer service orientation, especially toward senior citizens • Strong decision-making and analytical abilities • Ability to identify customer needs and articulate products and services • Highly developed integrity and commitment to customer satisfaction • Meet attendance and dependability requirements • Team-player orientation • Wired Ethernet connection via DSL, cable, or fiber optic • Two 21” monitors: applicant supplies one and Everise provides one • Applicant must purchase a headset • Satellite, microwave, and cellular hotspot internet services are not permitted

🏖️ Benefits

• Additional cash incentives • Medical benefits • Dental benefits • Vision benefits • 401K benefits • Earned PTO • Everise provides one 21” monitor • Everise provides keyboard • Everise provides mouse • Everise provides webcam