Team Leader – Operations, Healthcare Non-licensed

🔥 0 minutes ago

🏈 Alabama, Arizona, +36 more states – Remote

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⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 29 days.
• No salary listed.

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Everise

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

📦 Logistics

✈️ Travel

Healthcare • Logistics • Travel

Everise is a global customer experience (CX) solutions provider, delivering happiness to millions of customers across various industries, including healthcare, financial services, technology, travel, logistics, and insurance. Their comprehensive offering includes services in healthcare support, pharmacy benefits management, workforce and quality assurance management, cybersecurity, and recruitment process outsourcing. Everise is committed to minimizing environmental impact and promoting diversity and inclusion within their operations. They are recognized for their award-winning culture and strive to enhance customer satisfaction through innovation, technology, and a people-focused approach.

📋 Description

• Supervise and manage a team of associates daily • Coach and teach associates to meet or exceed Everise and client standards • Monitor, track and evaluate associate performance using predetermined KPIs • Provide personal feedback to associates • Maintain a constant presence on the production floor and interact with associates • Ensure systems are functioning properly and associates remain engaged in productive work • Create and implement written action plans for underperforming associates • Resolve customer escalations • Communicate between contact center management, client and associates • Participate in associate selection and interviewing • Provide on-the-job or up-training as needed

🎯 Requirements

• Bachelor’s degree in related field from a four-year college or university or 1 year experience in customer service or sales or equivalent combination of education and experience • Previous call center experience preferred • Prior supervisory or leadership experience preferred • Proficiency with Microsoft Word, Excel, PowerPoint and Outlook • Excellent oral and written communication skills • Strong organizational and interpersonal skills • Schedule flexibility • Analytical and problem-solving skills • Strong ability to multitask • Ability to function in a fast paced environment • Dependability regarding completion of assignments and attendance • Ability to pass a drug screen and background check

🏖️ Benefits

• Robust work at home program • People-first culture • Diversity and inclusion • Employee recognition and Best Place to Work awards • Global work environment • On-the-job or up-training opportunities

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