NOC Engineer I – Outage Management

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🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🌐 Network Operations

🚫👨‍🎓 No degree required

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Lumos

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

🤝 Non-profit

🤲 Charity

🌍 Social Impact

Non-profit • Charity • Social Impact

Lumos is dedicated to realizing every child's right to a family by transforming care systems around the world. The organization shed light on the root causes of family separation, such as poverty, conflict, and discrimination, and advocates for government reforms to support families. Lumos fights against the harmful impact of institutional care on children, aiming to reunite them with their families and communities through strategic initiatives and support.

📋 Description

• Coordinate network outages with Voice, Video, IP, Transport, OSP, and Local Operations teams for quick resolution. • Perform event notifications for internal teams, leadership, and external customers. • Create and escalate third-party tickets for offnet outages. • Support outage isolation, troubleshooting, and identification of chronic network issues. • Diagnose and resolve escalated network performance problems and monitor impacted systems. • Provide technical and analytical support during root cause analysis and assist with action plan development. • Work customer and network trouble tickets to restore service and resolve faults. • Support NOC team members during critical outages across Voice, Transport, IP, and Broadband networks. • Support Change Management activities when needed. • Complete additional duties and project assignments from NOC leadership.

🎯 Requirements

• High school diploma required; Associate or Bachelor’s degree preferred. • 2–4+ years of professional network operations experience or five or more years of related engineering or technical experience. • Strong understanding of Ethernet and TCP/IP networking. • Working knowledge of IEEE and ITU standards for FTTH and GPON technologies. • Ability to troubleshoot Access and Core engineering environments. • Experience supporting MPLS, Layer 2 and Layer 3 private networks, GPON and XGS-PON networks, and multiprotocol routing technologies. • Familiarity with the OSI model and routing/transmission protocols including VRF, VPN, EIGRP, BGP, OSPF, VPLS, and VPRN. • Knowledge of digital cross-connect systems, multiplexing systems, and TL1- or CLI-based provisioning. • Working knowledge of TDM, SONET, CWDM, DWDM, OTN, ROADM, and protection or switching methodologies. • Experience with Cisco, Ciena, and Nokia routing platforms and supporting software or hardware upgrades across broadband access and core equipment. • Ability to work a 24/7 operational schedule, including nights and weekends. • CCNA certification preferred. • Strong written and verbal communication, analytical, problem-solving, prioritization, independent judgment, and collaboration abilities. • Applicants must be at least eighteen (18) years of age at the time of application.

🏖️ Benefits

• Comprehensive health, dental, and vision coverage. • Competitive compensation packages, including bonus options for eligible positions. • Paid Time Off & Paid Holidays. • Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs). • 100% employer-paid life and disability insurance. • Employee Assistance Program (EAP) with access to professional support for life’s challenges. • 401K plan w/ up to 5% employer contribution and a self-directed brokerage option. • Wellness program offering education and cash incentives for gym attendance and nutrition programs. • Employee referral bonuses. • Discounts on Lumos Fiber Internet for employees who live in our service areas.