Associate, VOC Specialist – Bilingual Preferred

Job not on LinkedIn

🕒 May 22

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $23 - $25 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💬 Bilingual

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Webster Bank

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1935

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

Webster Bank is a financial services company that offers a wide range of banking solutions for individuals, small business owners, and commercial entities. It provides personal and business checking and savings accounts, loans, mortgages, and investment services, as well as wealth management and retirement planning. Webster Bank emphasizes digital convenience through mobile and online banking platforms while also providing personalized assistance from dedicated relationship managers. The bank is committed to serving diverse industries and communities, with specialized offerings in areas like healthcare, manufacturing, and government banking. Webster Bank is dedicated to helping clients achieve their financial goals through tailored solutions and expert guidance, ensuring security and trust are maintained at all times.

📋 Description

• Act as a customer support representative, responsible for proactively reaching out to Members to understand their individual needs, educate and support them to ensure they are optimizing their benefits with Ametros • Use a systematic approach to retain Members who are not fulfilling their full potential with Ametros, including members whose pattern of usage (of provider services, medications and/or Durable Medical Equipment) has changed significantly and members using out-of-network services which may represent missed opportunities to save money on their care • Act as a resource for large and complex Member relationships • Handle all Member issues and complex escalations with the goal of maintaining our high levels of member retention

🎯 Requirements

• H.S. Diploma or General Education Degree (GED) required • Associate’s Degree (AA) preferred • 3-4 years experience in a customer service or inside sales role required • Relationship management skills and openness to feedback • Proven Sales Ability - able to overcome objections • Professional Verbal and written communication • Ability to show Initiative in providing the best experience possible for our members • Organization & time management skills; especially related to following up on issues • Meticulous attention to detail • Ability to work well in a team and as an individual contributor in a fast-paced environment • Familiarity with worker's compensation industry • Knowledge regarding Medicare Set-asides • In depth knowledge about Ametros products and services