Global Resolution Engineer

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

👷🏻‍♀️ Engineer

👻 Ghost score 10%

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WEKA

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

🤖 Artificial Intelligence

🏢 Enterprise

🤝 B2B

💰 $140M Series E - WEKA on 2024-05

Artificial Intelligence • Enterprise • B2B

WEKA is an enterprise-focused company that provides an "AI-Native Data Platform." The available materials reference a WEKA support portal used for customer access and account management, indicating the company offers platform software and support for AI/data workloads aimed at business customers.

📋 Description

• Serve as the primary escalation point for complex networking, fabric design, connectivity, and performance issues in WEKA deployments • Troubleshoot Layer 1–4 networking problems in high-throughput, low-latency AI/ML and HPC environments • Mentor Customer Success Engineers, review case strategy, and elevate team networking competence • Analyze field data to identify emerging patterns, bottlenecks, and systemic network configuration flaws • Maintain and evolve WEKA’s Known Issues Database, Technical Advisories, and Knowledge Base • Partner with Development on root cause analyses and future product capabilities and diagnostic tools • Conduct advanced networking training for internal support teams and key customers • Participate in technical design reviews with internal and customer architecture teams • Improve internal tooling for packet capture, latency analysis, flow visualization, and path validation • Represent GRE in cross-functional architecture reviews focused on networking readiness and scalability • Participate in global 24/7 on-call operations and resolve high-severity incidents

🎯 Requirements

• Bachelor’s degree in Computer Science, Electrical Engineering, or a related technical field; equivalent experience accepted • 15+ years in advanced technical support, network engineering, or network architecture roles in enterprise, cloud, or HPC environments • Demonstrated ability to act as a technical lead in multi-team escalations and customer-critical situations • Experience working with or supporting AWS, Azure, or GCP and hybrid deployments preferred • English fluency required; additional languages a plus • Flexibility to support global operations, including on-call rotation and occasional travel • Subject matter expertise in Ethernet, Infiniband, RDMA/RoCE, DPDK, and UCX • Extensive experience with Arista, NVIDIA/Mellanox, Cisco, and Juniper switching and routing platforms • Deep understanding of TCP/IP, LACP, ECMP, jumbo frames, MTU tuning, congestion control, and QoS • Hands-on experience with ethtool, iperf, perfquery, ifconfig, and fabric utilities • Advanced Linux systems administration, including sysctl, iptables/nftables, and routing tables • Proven ability to resolve complex technical issues in distributed systems and storage-heavy, compute-intensive workloads • Ability to lead architectural discussions on datacenter fabrics for scale-out systems • Strong documentation skills and ability to produce internal guides and customer-facing technical content • Bonus experience with Kubernetes networking, Terraform, Ansible, and Python/Bash automation

🏖️ Benefits

• Equal opportunity employer and nondiscrimination policy • Inclusive and authentic workplace commitment • Global 24/7 operations with on-call participation • Occasional travel