IT Support – Systems Administrator

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🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $17 - $20 / hour

⏱ Part Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🚫👨‍🎓 No degree required

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Welby Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

🧘 Wellness

☁️ SaaS

💰 $1.5M Seed Round on 2023-03

Healthcare • Wellness • SaaS

Welby Health is a digital health company that offers tools designed to engage patients in their healthcare journeys. Focused on diabetes and hypertension management, the Welby Care Platform integrates clinical and social data to develop personalized care plans that promote better health outcomes. By combining behavioral triggers and EMR data, Welby Health aims to create a harmonious ecosystem that benefits both patients and physicians.

📋 Description

• Provision new employee Windows and Mac laptops end to end, including JumpCloud enrollment, user binding, and security groups and policies • Create and manage JumpCloud user accounts and coordinate Google Workspace account creation and access • Confirm BitLocker/FileVault disk encryption is active before devices ship • Set up and verify Chrome Remote Desktop and Virtual Private Networks (VPNs) on managed devices • Troubleshoot login, activation, and account-lockout issues • Monitor and maintain VPN servers, Secure File Transfer Protocol (SFTP) and/or file-exchange servers, and internal tools • Investigate and resolve backend and application issues affecting clinical staff by reading logs and correlating services to identify root cause • Coordinate scoped fixes and deploys with engineering when code or infrastructure changes are required • Maintain documentation of systems, credentials, and runbooks • Serve as the primary contact for Information Technology issues reported in Slack or ticketing systems • Manage hardware inventory, shipping, and new-hire equipment logistics • Handle offboarding, including account deactivation, device wipe and return, and access revocation • Draft clear, non-technical guidance and documentation for end users

🎯 Requirements

• Approximately two (2) years in Information Technology support, administration, or device management • Hands-on experience with a cloud identity/device management platform (JumpCloud, Intune, Jamf, or similar) • Familiarity with Virtual Private Network (VPN) technologies (WireGuard, OpenVPN) • Comfortable with both Windows and Mac environments • Strong troubleshooting instincts, including reading logs and working problems to root cause • Ability to translate technical issues into practical terms for cross-functional stakeholders • Capability to own a problem from identification through resolution with minimal oversight • Preferred: Experience with basic cloud infrastructure (GCP, AWS, or similar) • Preferred: Exposure to healthcare or Health Insurance Portability and Accountability Act (HIPAA) conscious environments • Preferred: Experience with Google Workspace administration • Preferred: Scripting ability (PowerShell, Bash, or Python) for automating repetitive tasks • Preferred: Experience with Secure File Transfer Protocol (SFTP)/file-exchange server administration • Preferred: Familiarity with Slack, Monday.com, or similar work-management tools

🏖️ Benefits

• Equal opportunity employer committed to diversity and inclusion • Reasonable accommodations for applicants and employees related to disability, mental health, or religious practices