Principal, Crowd Operations and Research Partnerships

Job not on LinkedIn

🔥 22 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Welocalize

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🏥 Healthcare

⚖️ Legal

Consulting • Healthcare • Legal

Welocalize is a leader in providing enterprise language services and AI-powered translation solutions. Known for its OPAL platform, Welocalize offers fit-for-purpose global content delivery, enabling stronger engagement and revenue for its clients. Specializing in AI-enabled service delivery, OPAL leverages machine translation engines and natural language processing to automate and optimize translations across various industries, including legal, medical, and technological sectors. Welocalize supports multiple content use cases such as marketing localization, software testing, and multilingual SEO, catering to a diverse range of industry needs. Additionally, Welocalize's commitment to AI innovation is emphasized by its new brand Welo Data, providing high-quality training data for AI development, further strengthening its position as a trusted partner for global enterprises.

📋 Description

• Lead the onsite SPL team directly as its senior expert and point of accountability • Act as primary internal stakeholder to the Program Director organization • Maintain organizational separation so quality oversight is independent from delivery accountability • Build direct, ongoing relationships with Research stakeholders as a trusted planning partner • Help researchers scope and plan projects, translating research goals into crowd data collection or annotation requirements • Stand up new crowd projects from research conversations through launch • Partner with Program Directors to identify, assess, and develop SPL candidates without managing their teams • Own capacity and utilization planning, including workload distribution, portfolio coverage, and staffing needs • Serve as a visible, client-facing expert and engage senior client stakeholders • Build and maintain escalation protocols and role boundaries between SPLs and program-level delivery leads • Represent the SPL function in account planning and governance discussions

🎯 Requirements

• Bachelor's degree or equivalent experience in business, operations, data/engineering, or a related field • 10+ years of experience in operations or quality leadership within a crowd/gig-based or BPO delivery environment • Demonstrated depth as a subject-matter expert rather than pure people-management experience • Demonstrated experience operating (or building) a function structurally independent from the team it evaluates or oversees • Experience partnering directly with technical or research stakeholders on project planning • Comfortable partnering cross-functionally with peer directors on talent identification without direct management authority • Strong capacity planning and workforce analytics skills • Direct, client-facing communication style; comfortable building trust with senior client stakeholders, including researchers • Track record of standing up new projects from early-stage planning conversations • Track record of building clear role definitions and escalation protocols in ambiguous or overlapping organizational structures • Comfortable working with global, distributed teams • Advanced English • Comfortable in a senior individual-contributor capacity; leads a small team but is not building or scaling a broader management organization