Community Response and Engagement Specialist

🔥 4 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $70k - $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👫 Community Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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World Education Services

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1974

📚 Education

🌍 Social Impact

Education • Social Impact

World Education Services is a nonpartisan social enterprise that provides widely accepted international credential evaluation services to help students, professionals, immigrants, and refugees have their foreign education recognized in the United States and Canada. WES offers credential assessment reports (including ECAs for Canadian immigration), digital tools like iGPA and AccessWES, research and policy work, and social impact programs and philanthropy aimed at improving economic inclusion and workforce pathways for newcomers.

📋 Description

• Monitor public social platform discussions where WES services, timelines, evaluations, or policies are referenced • Identify high visibility legacy threads and emerging discussions that may influence customer perception or search results • Track recurring questions, pain points, or misunderstandings surfacing in community conversations • Provide clear, factual, and broad responses to general questions about WES processes and services where appropriate • Correct misinformation or outdated narratives that could materially mislead prospective users • Ensure all responses align with current policies, approved messaging, and organizational values • Assess sensitivity and potential reputational risk before engaging in discussions • Escalate complex, highly visible or sensitive threads to appropriate internal stakeholders • Guide users toward official WES documentation, FAQs, and support channels for accurate and specific assistance • Collaborate closely with Customer Service leadership to ensure alignment during periods of elevated ticket volume • Maintain a credible, respectful, and professional presence that reflects WES’s mission and values

🎯 Requirements

• Bachelor’s degree in marketing or a related field or equivalent relevant work experience • 3-5 years professional experience in online community management • Strong written communication and judgment in public facing environments • Deep understanding of customer experience, digital reputation, and online community dynamics • Ability to balance transparency with risk management • Comfort working across Product, Marketing, Customer Service, and Communications teams • High discretion, credibility, and sensitivity to brand trust • Strong alignment with WES mission and values and demonstrates a growth mindset • Experience in the education and/or non-profit space is desired • French-speaker is preferred

🏖️ Benefits

• Work-Life Harmony: Emphasizing balance with flexible scheduling and generous time-off policies • Comprehensive wellness programs focusing on fostering well-being • Professional Growth and Development: Access to learning opportunities and tuition reimbursement • Rewards and Recognition: Competitive compensation and tangible rewards for achievements