Customer Support Representative

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Salute

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1993

🌍 Social Impact

👥 B2C

Social Impact • B2C

Salute is a community and platform dedicated to supporting military personnel, veterans, and their families by providing them with exclusive benefits, discounts, and services. Founded by U. S. Military Veterans, Salute aims to enhance the lifestyle of its members through offerings such as travel protection, discount marketplaces, and state and federal benefits. The platform emphasizes respect and recognition for service members, ensuring their contributions are honored through various community events and awards. Salute also connects its members with job opportunities and exclusive deals with major brands. It serves as a trusted resource for military benefits and lifestyle enhancements for active-duty members, retirees, veterans, and their families.

📋 Description

• Respond to customer inquiries via phone, email, and chat in a timely, efficient and professional manner. • Troubleshoot customer issues, identify root causes, and provide effective solutions. • Guide customers on product usage, features, and best practices to enhance their experience. • Effectively communicate the value proposition of the program to customers considering cancellation, offering targeted promotions when necessary to reinforce its benefits. • Escalate complex issues to Team Leads when necessary. • Account retention through inbound and outbound channels. • Document customer interactions and maintain accurate, up-to date records in Kustomer. • Contribute to the knowledge base by sharing valuable insights and helpful feedback. • Stay up-to-date on product updates, company policies, and department needs. • Identify opportunities to improve customer experience and service delivery. • Collaborate with other departments to ensure seamless customer support. • Maintain a positive and professional attitude even in challenging situations ensuring trust and value for our members.

🎯 Requirements

• Excellent communication skills (written and verbal) with strong phone etiquette. • Adaptable and friendly demeanor. • Able to adapt to new workflows and maintain composure under pressure. • Proven ability to build rapport and trust with customers. • Strong problem-solving and analytical skills. • Proficiency in using CRM software and support ticketing systems. • Ability to work independently while also thriving in a collaborative team environment. • High school diploma or equivalent; Associate's or Bachelor's degree preferred. • Experience in a customer-facing role is highly preferred. • Technical knowledge is a plus. • Sales experience or familiarity is a plus.