Customer Service Representative – Billing Specialist

Job not on LinkedIn

🔥 7 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $20 - $25 / hour

⏱ Part Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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Healthy Gamer

WebsiteLinkedInAll Job Openings

1 - 10 employees

⚕️ Healthcare Insurance

📚 Education

Healthcare Insurance • Education • Mental Health

Healthy Gamer is a mental health platform initiated by Dr. Alok Kanojia, aimed at providing accessible and effective mental health resources specifically designed for gamers and the digital generation. The company offers various coaching programs, educational content, and community support to address mental health challenges such as anxiety, depression, and the impacts of excessive screen time. By focusing on both individuals and families, Healthy Gamer seeks to foster healthier relationships with technology while promoting wellbeing and community building.

📋 Description

• Interact with customers via email, online chat, or other electronic means to provide support and information on an assigned product or service. • Answer customer inquiries and resolve billing problems and concerns, taking appropriate action to bring issues to closure. • Maintain customer accounts and records of interactions, including inquiries, complaints, and comments. • Resolve assigned billing tasks efficiently so General CSRs can complete tickets within reasonable timelines. • Maintain and manage collections records and activities for delinquent accounts. • Use knowledge of HG-specific products, services, or other assigned areas of expertise to answer inquiries or route them to the appropriate teams. • Partner with the Customer Service Manager to resolve disputed payments, uphold billing standards and policies, and evaluate or update those policies as needed. • Identify and implement process improvements, contributing to a culture of continuous improvement within the team. • Act as a resource to peers by sharing best practices, offering guidance, and supporting the onboarding and training of new team members. • Other duties as assigned.

🎯 Requirements

• Minimum 1-2 years of financial or billing experience in a service industry; experience in a client facing environment a plus • Minimum 1-2 years of client service experience in a service industry; experience in a healthcare service setting a plus • Service-oriented and ability to work with customer grievances • Understanding of basic accounting and billing principles • Excellent written, verbal, and interpersonal communication, including active listening • Excellent interpersonal and customer service skills • Keen attention to detail and advanced organizational skills • Knowledge of—or ability to learn—the relevant product or service area • Proficient with relevant tools (Google Workspace, Excel, Slack, Discord, Stripe, HubSpot, etc.) and able to learn new software quickly • Strong cross-functional collaboration and organizational skills • Thrives in a fast-paced, autonomous, remote environment while staying on top of workload • Experience and/or interest in mental health services a plus