Senior Financial Aid Advisor

🔥 1 minute ago

🏄 California – Remote

🏄 California – Remote

💵 $37 - $54 / hour

⏰ Full Time

🟠 Senior

💸 Financial Planning and Analysis (FP&A)

👻 Ghost score 0%

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West Coast University

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1909

🏥 Healthcare

🍽️ Food & Beverage

💼 Consulting

Healthcare • Food & Beverage • Consulting

West Coast University is a university offering accredited undergraduate, graduate, and doctoral programs with a strong emphasis on healthcare and allied health professions. It provides degrees such as nursing (ADN, BSN, MSN, DNP), Doctor of Pharmacy, Doctor of Physical Therapy, occupational therapy, physician assistant, speech-language pathology, dental hygiene, public health, and health/business administration, delivered on multiple campuses across California, Texas, and Florida as well as online. The institution highlights simulation labs, clinical/practicum experience, flexible scheduling, career services, and financial aid to prepare students for professional healthcare careers.

📋 Description

• Build rapport with students, families, and influencers throughout the financial aid process • Support new and currently attending students at all WCU locations • Properly package students for each academic year and initiate prior-year repackaging • Calculate and initiate financial aid offers and payment plans • Update student awards and packaging accurately and timely • Respond to active-student tasks and resolve financial aid issues • Ensure balances are covered before graduation and packaged funds disburse timely and accurately • Maintain ongoing student contact and ensure required documents are submitted accurately and on time • Explain FAFSA completion, borrower rights and responsibilities, loan acceptance or denial, scholarships, and alternative funding options • Manage an assigned student caseload and achieve operational outcomes • Provide day-to-day support and subject-matter expertise in the FA Manager’s absence • Collaborate with campus and University Administration teams • Handle escalated student and parent concerns and de-escalate challenging interactions • Ensure compliance with applicable state and federal regulations, university policies, and professional standards • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree from an accredited College or University is preferred; experienced candidates may be considered without a degree with more than 10 years of financial aid experience and a combination of experience and education comparable to a bachelor’s degree • 3–5 years customer service required • 3–5 years financial aid required • May not be in default on a federal student loan or owe repayment of a federal grant • Must consent to audio and video recording of student financial aid appointments for training and quality assurance purposes • Highest level of integrity, professional ethics, and confidentiality • Strong customer service skills focused on student success • Excellent verbal and written communication skills • Higher than average computer skills • Multi-tasking and time management skills; ability to adapt to a changing fast-paced environment • Ability to work independently in a remote environment • Ability to work alternate hours, including nights and weekends as needed, to support students across all time zones

🏖️ Benefits

• Professional growth support • Inclusive environment • Teamwork- and collegiality-focused culture • Remote work arrangement

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