Senior Staff Field Application Engineer

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🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $123.3k - $204.3k / year

⏰ Full Time

🟠 Senior

🔧 Field Service Engineer

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Western Digital

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1970

👥 B2C

🤝 B2B

🔧 Hardware

💰 $900M Post-IPO Equity on 2023-01

B2C • B2B • Hardware

Western Digital is a leading manufacturer of data storage solutions, including solid state drives (SSDs), hard drives (HDDs), USB flash drives, and memory cards. The company provides a broad range of products for various uses, such as gaming, video surveillance, and data backup. They also offer solutions for data centers, network-attached storage (NAS), and digital photography. Western Digital is renowned for their innovation in developing storage technologies that meet the needs of both consumers and businesses.

📋 Description

• Drive the technical execution, qualification, and deployment of our enterprise solid-state drive (eSSD) portfolio within one of our largest strategic Tier-1 OEM customer accounts • Act as the principal technical liaison and internal customer advocate, bridging the gap between the OEM’s advanced server/storage architects and SanDisk’s cross-functional engineering teams • Own the technical lifecycle of upcoming flagship enterprise programs—including next-generation eSSD architectural platforms • Manage product architecture reviews (Concept & Design), Quarterly Technical Reviews (QTRs), and future technology roadmap alignments with key enterprise and AI infrastructure architects • Manage end-to-end qualification milestones, executing deep-dives across Program Concept Reviews, Design Reviews, and early evaluation risk assessments • Collaborate deeply with internal engineering and customer teams to review all hardware, firmware, security, and mechanical interfaces • Perform hands-on failure analysis (FA) within local customer environments and labs using high-speed protocol analyzers to isolate and resolve complex Firmware bugs, PCIe/NVMe protocol issues, and data integrity anomalies • Act as the primary technical point of contact to rapidly triage, contain, and resolve complex field issues and high-severity customer escalations

🎯 Requirements

• Bachelor’s or Master's degree in Electrical Engineering, Computer Engineering, Computer Science, or a related technical discipline • Extensive experience in field application engineering, systems engineering, or technical product development within the storage ecosystem (SSD, HDD, or Flash controller industries) • Demonstrated background working with enterprise-level server and storage systems, including system telemetry, RAID controller configurations, and power/thermal tuning constraints within dense data center environments • Solid track record of leading a customer through a structured joint qualification lifecycle (such as JDM frameworks) from initial design-win to sustaining fleet health management • Established technical relationships and credibility within major enterprise OEM engineering, architecture, or qualification teams • Advanced SSD & Storage Architecture Experience • Strong understanding in 3D NAND (TLC/QLC) technology mechanics, including Flash Translation Layer (FTL), Wear Leveling, and Garbage Collection algorithms • Advanced command of NVMe/PCIe storage protocols and performance determinism metrics tailored for demanding workloads (QoS, throughput consistency, and background operation interference) • Familiarity with mechanical and electrical integrations for modern data center form factors, including U.2/U.3 and EDSFF (E3) form factors • Solid understanding of enterprise storage security requirements, including TCG Opal and FIPS encryption specifications • System-Level & Ecosystem Knowledge • Strong proficiency in high-performance Server and Storage portfolios, target enterprise/AI use-cases, hardware RAID controller interactions, and advanced system telemetry mechanisms • Competency in tuning device power states and thermal throttling algorithms to integrate seamlessly with dense chassis layout constraints, server node form factors, and rigorous airflow profiles • Practical understanding of hardware reliability indicators, including Annualized Failure Rate (AFR), Defective Parts Per Million (DPPM), and Mean Time Between Failures (MTBF) to properly evaluate fleet health.

🏖️ Benefits

• Comprehensive package of benefits including paid vacation time • Paid sick leave • Medical/dental/vision insurance • Life, accident and disability insurance • Tax-advantaged flexible spending and health savings accounts • Employee assistance program • Other voluntary benefit programs such as supplemental life and AD&D, legal plan, pet insurance, critical illness, accident and hospital indemnity • Tuition reimbursement • Transit • Employee stock purchase plan • Sandisk's Savings 401(k) Plan • Short-Term Incentive (STI) Plan • Long-Term Incentive (LTI) program