Client Advisor, French Speaking

🔥 8 minutes ago

🇺🇸 United States – Remote

💵 $17 - $23 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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• Just posted.
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WEX

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1983

🏥 Healthcare

📦 Logistics

✈️ Travel

💰 $310M Post-IPO Debt on 2020-06

Healthcare • Logistics • Travel

WEX is a global commerce platform specializing in various business solutions to address operational challenges. They provide services in managing and mobilizing fleets with their fuel card systems, offering comprehensive fleet management and analytics. Additionally, they focus on business payments solutions that streamline processes across industries, enhancing efficiency and security. WEX is also involved in employee benefits administration, helping organizations effectively manage health and reimbursement accounts. Their diverse range of services caters to numerous sectors, emphasizing innovation, sustainability, and effective solutions for business growth.

📋 Description

• Work the assigned daily outreach queue, prioritizing high-risk accounts and consistently running outreach sequences • Conduct outbound calls to at-risk fleet account owners • Diagnose root-cause concerns, explain WEX solutions, and address objections to rebuild customer commitment • Identify risk drivers and lead with value and tailored account adjustments to secure saves • Recognize scenarios requiring escalation and document and route them to the Value Desk • Identify cross-sell and expansion opportunities and provide qualified referrals to growth partners • Log calls, interaction outcomes, risk signals, and status updates accurately in CRM and engagement tools • Participate in 1-on-1 coaching, call reviews, and team playbook sessions • Own the customer experience during every interaction • Execute sustained, high-volume outbound calls and sequences • Use CRM, sales engagement, and call monitoring/coaching tools

🎯 Requirements

• Must be fluent in French • 1–3+ years of experience in high-volume outbound sales, retention, account management, or customer success • Proven ability to handle objections, engage decision-makers, and lead conversations with value • Active listening skills to diagnose customer friction points and risk factors quickly • Strong operational discipline with clean pipeline tracking and consistent, accurate CRM documentation • Clear, confident, and professional phone and written communication skills • Goal-driven mindset with commitment to meeting activity standards and save targets • Continuous improvement attitude and openness to call reviews, coaching, and testing new approaches • Background in fleet, payments, fintech, or subscription B2B services is nice to have • Experience using Salesforce, Salesloft, or similar CRM and engagement platforms is nice to have • Experience operating in a fast-paced, scaling team environment is nice to have

🏖️ Benefits

• Dedicated 1-on-1 coaching and continuous professional skill development • Competitive compensation package with base salary plus variable performance incentives • Direct exposure and career path opportunities within Retention & Customer Success • Health, dental and vision insurances • Retirement savings plan • Paid time off • Health savings account • Flexible spending accounts • Life insurance • Disability insurance • Tuition reimbursement • Commission eligibility for most sales positions under applicable plan

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