Collections Support

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $21 - $24 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Collections

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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WEX

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1983

🚗 Transport

💸 Finance

💳 Fintech

💰 $310M Post-IPO Debt on 2020-06

Transport • Finance • Fintech

WEX is a global commerce platform specializing in various business solutions to address operational challenges. They provide services in managing and mobilizing fleets with their fuel card systems, offering comprehensive fleet management and analytics. Additionally, they focus on business payments solutions that streamline processes across industries, enhancing efficiency and security. WEX is also involved in employee benefits administration, helping organizations effectively manage health and reimbursement accounts. Their diverse range of services caters to numerous sectors, emphasizing innovation, sustainability, and effective solutions for business growth.

📋 Description

• Manage daily inbound and outbound communication channels with delinquent commercial customers • Execute sound communication to educate customers on account terms and conditions • Monitor and manage shared group inboxes • Review account financial histories and transaction details systematically • Negotiate routine payment arrangements within corporate guidelines • Document all customer touchpoints, payment commitments, and account dispute details accurately • Identify and route billing errors, account disputes, or customer complaints to appropriate internal departments • Maintain standard operating adherence to the Fair Debt Collection Practices Act (FDCPA) • Meet or exceed standard weekly and monthly performance goals • Follow established team workflows closely

🎯 Requirements

• High School Diploma or equivalent • 2-3 years of direct experience in high-volume, complex B2B or commercial collections • Foundational understanding of the Fair Debt Collection Practices Act (FDCPA) • Comfortable utilizing standard software platforms • Strong communication, active listening, and verbal negotiation skills • Solid problem-solving skills • Effective time management and organizational skills • Proven track record of high dependability and consistent attendance • Must successfully pass a background investigation

🏖️ Benefits

• health, dental and vision insurances • retirement savings plan • paid time off • health savings account • flexible spending accounts • life insurance • disability insurance • tuition reimbursement