Integration Analyst – BPO

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $20 - $28 / hour

⏰ Full Time

🟢 Junior

🧐 Analyst

🚫👨‍🎓 No degree required

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WEX

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1983

🏥 Healthcare

📦 Logistics

✈️ Travel

💰 $310M Post-IPO Debt on 2020-06

Healthcare • Logistics • Travel

WEX is a global commerce platform specializing in various business solutions to address operational challenges. They provide services in managing and mobilizing fleets with their fuel card systems, offering comprehensive fleet management and analytics. Additionally, they focus on business payments solutions that streamline processes across industries, enhancing efficiency and security. WEX is also involved in employee benefits administration, helping organizations effectively manage health and reimbursement accounts. Their diverse range of services caters to numerous sectors, emphasizing innovation, sustainability, and effective solutions for business growth.

📋 Description

• Set up and manage client data integrations for new and existing WEX clients • Serve as data integration project owner, vendor/client contact, file builder, and tester • Manage the data integration build and testing process among internal and external parties • Communicate and educate clients and vendors on WEX partners' data integration approach, testing practices, timelines, error reporting, insurance carrier integrations, and software functionality • Provide status updates and conference call recap emails to stakeholders • Review client data specifications and recommend integrated solutions • Develop and execute conversion plans when necessary • Drive integration projects to timely completion with internal contacts • Educate clients on file requirements and data submission procedures • Document integration projects according to team processes • Build relationships with partners, carriers, vendors, clients, and internal teams • Evaluate and report client, partner, carrier, and vendor satisfaction with the integration process • Escalate integration roadblocks to the Senior Team Lead and appropriate internal contacts • Mentor and assist with peer technical development and training • Support partner sales teams and serve as a subject matter expert to other teams • Research and review files for potential clients and send integration specifications upon request • Track and coordinate client integrations and test-data receipt • Schedule and attend integration conference calls • Collaborate with departments to improve customer experience and create process efficiencies • Assist with special integration processes and manual file imports • Handle file error communications • Maintain HIPAA policy compliance • Communicate process changes and participate in continuous learning and knowledge sharing

🎯 Requirements

• Proficiency with Google Workspace • Strong presentation and organizational skills • Proven experience managing client-facing projects • Strong interpersonal skills and ability to connect with diverse customer and employee populations • Ability to manage a fast-paced, results-oriented environment • Exceptional communication and time management skills • Strong attention to detail, problem-solving, and multitasking capabilities • Ability to prioritize tasks and manage multiple responsibilities effectively • Consistently achieve Service Level Agreements (SLAs) throughout the integration process • 1–2 years of experience in customer service, partner management, account management, file integrations, or relevant experience • Project management experience is a plus • Bachelor's degree preferred or equivalent industry experience • Must adhere to security policies • Must maintain HIPAA policy compliance

🏖️ Benefits

• Health insurance • Dental insurance • Vision insurance • Retirement savings plan • Paid time off • Health savings account • Flexible spending accounts • Life insurance • Disability insurance • Tuition reimbursement • Quarterly or annual bonus eligibility for non-sales roles, based on role and applicable plan • Reasonable accommodation for qualified individuals with a disability