Operation Analyst – Custodial Operations

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $55.8k - $60.9k / year

⏰ Full Time

🟢 Junior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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WEX

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1983

🏥 Healthcare

📦 Logistics

✈️ Travel

💰 $310M Post-IPO Debt on 2020-06

Healthcare • Logistics • Travel

WEX is a global commerce platform specializing in various business solutions to address operational challenges. They provide services in managing and mobilizing fleets with their fuel card systems, offering comprehensive fleet management and analytics. Additionally, they focus on business payments solutions that streamline processes across industries, enhancing efficiency and security. WEX is also involved in employee benefits administration, helping organizations effectively manage health and reimbursement accounts. Their diverse range of services caters to numerous sectors, emphasizing innovation, sustainability, and effective solutions for business growth.

📋 Description

• Monitor reporting and review consumer accounts for compliance with OFAC sanctions • Review consumer identification documents for CIP compliance and notify partners of required action • Monitor consumer account balances, notify partners of overdrawn accounts, and coordinate end-of-year funding and reconciliation • Monitor third-party administrator and partner workflows for adherence to Non-Bank Custodian compliance standards and service levels • Collaborate with the Banking team to onboard and terminate partners and complete account setup, access, and banking processes • Resolve partner-submitted operational tickets and inquiries within established SLAs • Investigate and resolve escalated HSA tax-reporting inquiries, including Forms 1099-SA and 5498-SA • Maintain partner operational contact lists and distribute compliance notifications and operational alerts • Identify workflow friction points, recurring defects, and manual bottlenecks and suggest process enhancements • Update and maintain SOPs, process flows, and audit-ready control documentation • Compile sample documentation and evidence for internal and external control evaluations • Execute cross-functional operational projects as assigned • Identify and integrate AI and automation technologies to scale processes, reduce manual work, and mitigate operational risks

🎯 Requirements

• Bachelor’s degree in Business, Finance, Accounting, or a related field; or a minimum of 1 year of experience in risk operations, internal controls, banking, or healthcare financial services • Working familiarity with regulatory frameworks impacting HSAs, including IRS guidelines, CIP/KYC, and OFAC • Strong numerical and analytical capabilities, with high attention to detail in discrepancy identification • Strong organizational skills with demonstrated ability to manage competing operational deadlines independently • Proficiency in Google Workspace and Microsoft Excel • Clear, professional written and verbal communication skills across internal and partner-facing channels • Must successfully pass a comprehensive background investigation • Demonstrated capability to independently manage individual work-queues under changing priority environments • Strong working knowledge of spreadsheet data manipulation functions, including Pivot Tables, data filtering, and text matching

🏖️ Benefits

• Health, dental and vision insurances • Retirement savings plan • Paid time off • Health savings account • Flexible spending accounts • Life insurance • Disability insurance • Tuition reimbursement • Quarterly or annual bonus eligibility for non-sales roles (based on role and applicable plan)

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