Recovery Agent, Collections Support 2

🔥 12 minutes ago

🇺🇸 United States – Remote

💵 $18 - $20 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Collections

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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WEX

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1983

🏥 Healthcare

📦 Logistics

✈️ Travel

💰 $310M Post-IPO Debt on 2020-06

Healthcare • Logistics • Travel

WEX is a global commerce platform specializing in various business solutions to address operational challenges. They provide services in managing and mobilizing fleets with their fuel card systems, offering comprehensive fleet management and analytics. Additionally, they focus on business payments solutions that streamline processes across industries, enhancing efficiency and security. WEX is also involved in employee benefits administration, helping organizations effectively manage health and reimbursement accounts. Their diverse range of services caters to numerous sectors, emphasizing innovation, sustainability, and effective solutions for business growth.

📋 Description

• Manage inbound and outbound phone, email, and system-queue communications with delinquent commercial customers • Cure past-due debt and secure immediate payments • Educate customers on account terms and conditions and resolve complex delinquent balances • Monitor and manage shared group inboxes and resolve payment inquiries and disputes • Review account financial histories and transaction details to identify reasons for delinquency • Negotiate payment arrangements, short-term promises-to-pay, and structured catch-up schedules within corporate guidelines • Document customer touchpoints, payment commitments, and account disputes in the collections system of record • Route billing errors, account disputes, and customer complaints to appropriate internal departments and track resolution • Follow FDCPA, internal credit policies, and industry compliance frameworks • Meet weekly and monthly performance goals, including call volume, portfolio cure rates, and quality assurance scores • Identify workflow bottlenecks and integrate AI tools and automation to improve efficiency and accuracy

🎯 Requirements

• High School Diploma or equivalent • 2-3 years of direct experience in high-volume, complex B2B or commercial collections • Foundational understanding of the Fair Debt Collection Practices Act (FDCPA) or similar collections compliance frameworks • Ability to maintain ethical standards under pressure • Comfortable utilizing standard software platforms and capability to learn core enterprise applications • Strong communication, active listening, and verbal negotiation skills • Solid problem-solving skills and ability to evaluate account details and make structured decisions • Effective time management and organizational skills • Track record of meeting deadlines and managing daily task queues • High dependability, consistent attendance, strong accountability, and steady operational output in a high-volume professional setting • Must successfully pass a background investigation • Some college coursework or Associate’s degree in Business, Finance, or a related administrative field preferred • Previous experience navigating structured workflow environments or participating in team-level process improvement activities preferred • Basic to intermediate proficiency in Google Workspace platforms preferred • Prior exposure to Salesforce, PeopleSoft, or Genesys telephony systems preferred

🏖️ Benefits

• Health, dental and vision insurances • Retirement savings plan • Paid time off • Health savings account • Flexible spending accounts • Life insurance • Disability insurance • Tuition reimbursement • Quarterly or annual bonus eligibility for non-sales roles