Senior Client Service Manager

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $70.9k - $89.5k / year

⏰ Full Time

🟠 Senior

📁 Client Services

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

WEX

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1983

🏥 Healthcare

📦 Logistics

✈️ Travel

💰 $310M Post-IPO Debt on 2020-06

Healthcare • Logistics • Travel

WEX is a global commerce platform specializing in various business solutions to address operational challenges. They provide services in managing and mobilizing fleets with their fuel card systems, offering comprehensive fleet management and analytics. Additionally, they focus on business payments solutions that streamline processes across industries, enhancing efficiency and security. WEX is also involved in employee benefits administration, helping organizations effectively manage health and reimbursement accounts. Their diverse range of services caters to numerous sectors, emphasizing innovation, sustainability, and effective solutions for business growth.

📋 Description

• Ensure exceptional support and service delivery to a portfolio of key clients • Oversee support and service activities across client accounts • Drive operational excellence, client satisfaction, strategic alignment, retention, renewals, and growth • Serve as the single point of accountability for clients and build trusted partnerships • Understand client businesses and product implementations and proactively solve problems • Lead administrative services delivery for large and complex client accounts • Communicate with clients about issues, system functionality, best practices, industry standards, legislative changes, and service delivery • Track and communicate account work and issue status to internal and external stakeholders • Document tasks and maintain updates in the internal task management tool • Facilitate issue reviews, identify solutions, resolve problems, and deliver client results across internal teams • Use root cause analysis tools for escalated issues and share findings with leadership and peers • Draft, maintain, and communicate work orders; estimate effort and document scope, assumptions, and fees • Review monthly invoices for accuracy, including fee schedules, out-of-scope items, and revenue recognition • Coordinate with the call center to maintain accurate tools and deliver training ahead of service changes • Review and respond to call center escalations and member-level cases • Analyze client benefit-administration materials for currency and quality • Lead internal requirements documentation and ensure benefit materials meet client specifications • Lead annual enrollment processes, plan design changes, project milestones, risk mitigation, test plans, and related tasks • Lead testing workflows for clients and internal teams • Identify training opportunities and process improvements • Perform additional client-support duties as assigned

🎯 Requirements

• Minimum 5-10 years experience in the healthcare industry, including Benefits Administration • Bachelor's degree or related field • Proven experience managing client relationships and delivering exceptional service • Strong subject-specific skills, decision-making, critical-thinking • Strong organizational skills, effective team collaboration, persuasive communication, and leadership skills • Excellent verbal and written communication skills across technical and business audiences • Demonstrated ability to deeply understand client business needs and translate them into strategic service plans • Strong problem-solving and analytical skills, with a focus on root cause resolution and process improvement • Experience coordinating cross-functional teams to drive results and maintain seamless client delivery • Highly accountable and proactive; takes initiative and follows through • Complete knowledge and full understanding of Health & Welfare administration principles and practices

🏖️ Benefits

• Health, dental and vision insurances • Retirement savings plan • Paid time off • Health savings account • Flexible spending accounts • Life insurance • Disability insurance • Tuition reimbursement • Quarterly or annual bonus eligibility for non-sales roles