Senior Director, Engineering – Agentic AI, Service Applications

🕒 August 25

🇺🇸 United States – Remote

💵 $227.7k - $252.4k / year

⏰ Full Time

🟠 Senior

🖥 Software Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 29%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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WEX

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1983

🏥 Healthcare

📦 Logistics

✈️ Travel

💰 $310M Post-IPO Debt on 2020-06

Healthcare • Logistics • Travel

WEX is a global commerce platform specializing in various business solutions to address operational challenges. They provide services in managing and mobilizing fleets with their fuel card systems, offering comprehensive fleet management and analytics. Additionally, they focus on business payments solutions that streamline processes across industries, enhancing efficiency and security. WEX is also involved in employee benefits administration, helping organizations effectively manage health and reimbursement accounts. Their diverse range of services caters to numerous sectors, emphasizing innovation, sustainability, and effective solutions for business growth.

📋 Description

• Lead the digital transformation of the Service Applications function • Identify and implement Agentic AI-driven tools for predictive customer support and automated service leveling • Develop collaborative relationships with VPs and leaders across Call Center teams • Integrate AI-driven "nudge" technology and autonomous agents to optimize customer interactions and benefit selections • Prepare board-level materials and narratives for General Managers and executive leadership • Design and deploy autonomous agents and LLM-based tools for policy drafting, data analysis, and real-time call center support • Oversee Salesforce and AI platform architecture and governance • Define and enforce modern SDLC practices, including AI model performance testing, CI/CD, and automated Agentic workflow testing • Partner with analytics teams to forecast service trends and simulate the long-term impact of architectural changes • Manage and upskill 4 teams totaling about 60 resources globally • Partner with TA, HRBPs, and Engineering managers on talent retention and business goals • Manage short- and long-term initiatives to meet critical business objectives

🎯 Requirements

• 10+ years in technical leadership with a focus on enterprise applications, preferably in a global/multinational environment • Proven experience or specialized training in HR/Service Technology transformation, including navigating the "AI for Service" landscape (e.g., LLMs, predictive analytics) • Prefer 5+ years of direct experience with the Salesforce platform (Service Cloud) • Proficiency in advanced HCM/CRM systems • Expert-level analytical skills with the ability to leverage predictive analytics to inform decision-making • Ability to align resources, meet aggressive deadlines, and drive projects to completion that result in positive organizational impact • Proficiency in AI-specific platforms and proprietary AI modeling tools • Relevant technical certifications or leadership credentials (e.g., Lean Six Sigma, Salesforce Architect) preferred • Track record of developing and executing innovative strategies that drive business results and customer well-being

🏖️ Benefits

• Health, dental and vision insurances • Retirement savings plan • Paid time off • Health savings account • Flexible spending accounts • Life insurance • Disability insurance • Tuition reimbursement • Quarterly or annual bonus eligibility for non-sales roles