Member Success Manager

Job not on LinkedIn

🔥 55 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $63k - $75k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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World Kinect

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

📦 Logistics

⚡ Energy

Consulting • Logistics • Energy

World Kinect is a Fortune 100 leader in the global energy industry, providing energy solutions across the aviation, marine, and land transport sectors. The company focuses on delivering fuel and energy services efficiently worldwide, leveraging a robust and scalable distribution platform. World Kinect is committed to sustainability, investing in renewable energy sources and solutions to support decarbonization and energy efficiency. Its services include energy procurement, brokerage, supply, risk management, and various sustainability services such as renewable energy sourcing and emission trading schemes.

📋 Description

• Serve as a primary point of contact for Air Elite members • Develop and maintain trusted relationships with member organizations • Deliver proactive communication and responsive support • Help members maximize the benefits of the Air Elite Network • Support onboarding and training for new members • Coordinate member communications, program updates, and engagement initiatives • Support member satisfaction, participation, and retention • Collaborate with Commercial, Operations, Marketing, and Legal teams • Monitor member feedback and identify opportunities to enhance network value • Help ensure consistent execution of Air Elite programs and standards • Track member activity and support strategic growth initiatives • Maintain accurate member records and documentation • Support membership agreements, renewals, and related processes • Assist with member events, meetings, and recognition programs • Help ensure compliance with network standards and program requirements

🎯 Requirements

• 2+ years of experience in customer success, account management, customer service, relationship management, hospitality, communications, or a related field • Salesforce experience required • Strong relationship-building and interpersonal skills • Excellent written and verbal communication skills • Ability to manage multiple priorities in a fast-paced environment • Strong organizational skills and attention to detail • Proficiency with Microsoft Office applications • Aviation industry experience preferred • Experience supporting customer programs, memberships, loyalty programs, or account management preferred • Experience working with CRM systems preferred • Knowledge of customer engagement and retention strategies preferred • Social media or communications experience preferred

🏖️ Benefits

• Bonus opportunity • Professional growth opportunities • Collaborative and supportive team environment • Exposure to customer experience, business operations, marketing, and aviation