Whisker
501 - 1000 employees
👥 B2C
🛍️ eCommerce
🧘 Wellness
💰 $31M Private Equity Round on 2019-12
B2C • eCommerce • Wellness
Whisker is a company that revolutionizes pet care with its innovative products, primarily focused on making life easier for cat parents. Founded by Brad Baxter, Whisker offers products like the Litter-Robot, a self-cleaning litter box, and the Feeder-Robot, all aimed at reducing daily pet care chores. With over 20 years of experience and a team of over 500 employees, Whisker continues to lead in the realm of connected pet care, bringing advanced pet care solutions to over a million customers worldwide. The company leverages technology to create products that enhance the well-being of both pets and their owners, supported by a mobile app providing helpful insights. Whisker's dedication to innovation is evidenced by their 65+ global patents, all while maintaining American design, assembly, and service for quality assurance.
Technical Support Specialist
Job not on LinkedIn
🔥 0 minutes ago
🇺🇸 United States – Remote
💵 $50k - $54k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
📞 Support Engineer
🦅 H1B Visa Sponsor
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Whisker
501 - 1000 employees
👥 B2C
🛍️ eCommerce
🧘 Wellness
💰 $31M Private Equity Round on 2019-12
B2C • eCommerce • Wellness
Whisker is a company that revolutionizes pet care with its innovative products, primarily focused on making life easier for cat parents. Founded by Brad Baxter, Whisker offers products like the Litter-Robot, a self-cleaning litter box, and the Feeder-Robot, all aimed at reducing daily pet care chores. With over 20 years of experience and a team of over 500 employees, Whisker continues to lead in the realm of connected pet care, bringing advanced pet care solutions to over a million customers worldwide. The company leverages technology to create products that enhance the well-being of both pets and their owners, supported by a mobile app providing helpful insights. Whisker's dedication to innovation is evidenced by their 65+ global patents, all while maintaining American design, assembly, and service for quality assurance.
📋 Description
• Provide phone and email support to customers • Create and maintain clear, accurate documentation • Troubleshoot and resolve issues down to the root cause • Act as a liaison between operational departments • Identify, report, and document technical issues • Manage and prioritize tasks in a fast-paced environment • Support the Engineering team by testing software and hardware
🎯 Requirements
• Associate’s degree or valid certification in a related field • 2+ years of experience in technical support or customer support roles • Experience using ticket systems • Proven ability to deliver exceptional customer care via phone and email • Strong organizational skills • Self-motivated to excel in a remote setting • Availability to work a rotating schedule, including nights, weekends, and holidays.
🏖️ Benefits
• Competitive compensation • Comprehensive benefits • Professional development opportunities
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