Care Advocate Manager

🔥 31 minutes ago

🇺🇸 United States – Remote

💵 $66k - $74k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Wider Circle

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 $38M Series B on 2021-09

Healthcare • Consulting • Logistics

Wider Circle is a neighborhood-based health organization that aims to empower community members to lead happier and healthier lives. By partnering with health plans and physician groups, the company offers engaging and educational programs both in-person and virtually. These programs are designed for members who share similar interests and life experiences, creating a social group with the purpose of improving access to care within a trusted community network. Wider Circle connects residents in a neighborhood to support each other's health and well-being, offering help with tasks such as scheduling doctor’s appointments and accessing food resources, thereby revitalizing the sense of community care. The company collaborates with national and regional Medicare Advantage plans and Managed Care Organizations.

📋 Description

• Lead and Develop: You will manage and coach a team of at least 8 Care Advocates, driving performance, accountability, and engagement in a remote-first environment. • Collaborate Cross-Functionally: You will work closely with billing, product, operations, and clinical teams to streamline processes, solve day-to-day challenges, and ensure smooth program delivery. • Drive Metrics & Performance: You will take a highly data-driven approach to track key metrics, monitor team productivity, and ensure the achievement of program and documentation goals. • Optimize Workflows: You will leverage data and analytics to identify trends, eliminate bottlenecks, and drive continuous improvement across your team's operations. • Oversee Program Engagement: You will implement and measure strategies to engage and retain members in CHI and PIN programs, guiding your team to proactively re-engage those at risk of disengagement. • Ensure Compliance & Quality: You will audit your team's work to ensure all documentation meets CMS and program requirements for accuracy and completeness. • Act as an Escalation Point: You will serve as the first point of escalation for complex member cases, stepping in to coordinate with clinical and telehealth teams when your advocates need support. • Onboard and Train: You will onboard and train new team members on workflows, documentation standards, and compliance requirements. • Build Community Bridges: You will oversee the development and maintenance of partnerships with local community organizations to ensure your team can successfully connect members with necessary resources.

🎯 Requirements

• Bachelor’s degree in healthcare, social work, public health, or related field, or equivalent experience • 5+ years of experience in healthcare, community health, social services, or healthcare operations • 1–2+ years of experience managing or leading a team (remote or field-based preferred) • Experience working with high-risk or vulnerable populations • Strong understanding of care coordination, documentation, and compliance requirements (CMS experience a plus) • Excellent communication, interpersonal, and organizational skills • Proven ability to manage multiple priorities while maintaining attention to detail • Comfort using digital tools, case management systems, and performance dashboards • Valid driver’s license and reliable transportation

🏖️ Benefits

• Comprehensive health coverage, including medical, dental, and vision • 401(k) plan • Paid Time Off • Employee Assistance Program • Health Care FSA • Dependent Care FSA • Health Savings Account • Voluntary Disability Benefits • Basic Life and AD&D Insurance • Adoption Assistance Program • Training and Development