Revenue Operations Manager

🔥 14 minutes ago

🏄 California, Colorado, +12 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🦞 Maine – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote 🍁 Vermont – Remote

💵 $90k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💹 Revenue Operations

👻 Ghost score 0%

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Widewail

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

📣 Marketing

💼 Consulting

🏥 Healthcare

Marketing • Consulting • Healthcare

Widewail is a customer feedback and reputation management platform that helps businesses generate reviews, respond to them, manage listings, and turn feedback into actionable insights. The company combines automated review invitation tools, human-powered review response services, listings management across 75+ sites, and AI-driven Voice of the Customer analytics to improve local SEO, customer experience, and brand reputation for multi-location and enterprise clients. Widewail offers both software (SaaS) and managed services, serving industries like automotive, healthcare, real estate, restaurants, and more.

📋 Description

• Own the sales process in HubSpot, including pipeline stages, exit criteria, deal desk, and approval workflows • Run forecasting with Finance and provide leadership with a weekly view of pipeline health and risk • Identify and fix funnel leaks across conversion, win rate, sales cycle length, and deal size • Design lead routing, territories, and Marketing-to-Sales SLAs, including OEM and partner-program leads • Support annual planning, quota and capacity models, and commission administration with Finance • Operationalize onboarding, adoption, renewal, and expansion with Customer Success • Build customer health scoring using product usage, engagement, and customer feedback signals • Optimize sales-to-Customer Success handoff and renewal/expansion workflows in HubSpot • Own MRR, GRR, and NRR reporting, including movement by cause • Administer HubSpot across all hubs, including permissions and integrations with product, GTM, and finance systems • Configure quoting, products and pricing, contracts, billing, and payments with Finance • Own data governance, including field definitions, deduplication, account hierarchies, and a single source of truth • Evaluate and rationalize GTM tools and vendors • Maintain the RevOps roadmap and prioritize system, workflow, and reporting requests • Define core revenue metrics, including MRR, GRR, NRR, CAC, LTV, and pipeline coverage • Build full-funnel leadership dashboards and conduct regular business reviews with recommendations • Lead change management, train teams on HubSpot and AI tools, and maintain process documentation and playbooks • Automate repetitive work across Marketing, Sales, and Customer Success • Design and operate Widewail’s signal-driven GTM engine using first-party, third-party, enrichment, intent, scoring, routing, and outreach data • Maintain enrichment and routing workflows with HubSpot as system of record • Design campaign operational setup, including audience logic, workflows, lead scoring, attribution, UTM and naming conventions, and success metrics • Own campaign tracking, attribution, and ROI reporting tied to MQLs, pipeline, revenue, and expansion • Maintain lifecycle stage definitions, lead scoring models, and clean MQL-to-SQL handoffs

🎯 Requirements

• 5+ years in Revenue Operations, Sales Operations, or Marketing Operations at a B2B SaaS company with recurring revenue • Experience supporting a high-volume subscription customer base, with frequent renewals and expansion across hundreds of accounts or more • Expert-level HubSpot skills, including 3+ years as the primary admin or owner of a multi-hub HubSpot instance (Marketing, Sales, Service, and Revenue at minimum) • Hands-on experience with HubSpot Revenue Hub, or HubSpot quoting, billing, and payments tools, with a clear plan to master Revenue Hub quickly • Proven results improving GTM performance, forecast accuracy, conversion and close rates, lead generation, and revenue growth • Proven success partnering with Customer Success leaders on retention and upsell, with quantified impact on MRR, GRR, and NRR • Experience leading change across teams without direct authority • Ability to leverage AI and automation for operational efficiency, data analysis, reporting, and workflow execution, with sound judgment around data security, accuracy, and business value • Strong analytical and communication skills; ability to turn data into recommendations and align Marketing, Sales, Customer Success, and Finance on shared definitions • Hands-on builder able to prioritize competing requests and reject changes without clear business value • Deep experience running marketing campaign operations, including building, tracking, attributing, and measuring campaigns tied to pipeline and revenue • Preferred HubSpot certifications, such as Revenue Operations, Marketing Hub, or Sales Hub Implementation • Experience selling to automotive dealerships or other multi-location businesses, including account hierarchies • Experience operationalizing OEM, channel, or partner-sourced revenue programs • Experience in a SOC 2 or similarly controlled data environment • Familiarity with SQL or a BI tool for analysis beyond HubSpot reporting • Experience at an early-to-mid-stage company building RevOps from the ground up

🏖️ Benefits

• Medical, Dental, Vision • HSA, FSA, DCA • Company funded Lifestyle Spending Account • Remote Monthly Stipend • Employer match 401K • Paid Parental Leave • Sick Time Off • Paid Time Off & Paid Holidays

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