Customer Success Manager

🔥 59 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $43.8k - $63.3k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Wiley

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

📚 Education

🔬 Science

Education • Science

Wiley is a global publishing and information services company that connects researchers, educators, students, and professionals through scholarly journals, books, digital content, and learning platforms. It operates Wiley Online Library with thousands of journals, reference works, and books, provides textbooks and courseware (including rental and digital access), and offers publishing, research support, and AI-enabled tools and services for academic institutions, R&D teams, societies, and corporations. Wiley advances research discovery and professional learning by combining trusted content with technology platforms, licensing, and development services.

📋 Description

• Maximize digital implementation, usage, retention, and expansion of Wiley’s digital solutions • Develop successful course implementation solutions, training, course fulfillment/setup, usage monitoring, and digital conversions • Reconfirm and retain current customers while expanding digital usage at installed-base accounts • Assist faculty in implementing and integrating Wiley’s digital solutions • Consult with instructors on implementation and curriculum design • Execute individual and departmental training plans • Collaborate with field sales/account managers on opportunities, existing business, expansion opportunities, and retention strategies • Drive and support pilots through follow-up, surveys, platform assistance, and question resolution • Follow up with customers to ensure positive experiences and promote new features and functionality • Conduct retraining so large-adoption customers become power users • Provide integration support for LMS/LTI implementations • Maintain account and adoption intelligence in SFDC • Maintain bookstore communications and relationships to obtain Inclusive Access adoption, process, and work-order details • Analyze digital usage data and activation reports • Review vendor reports, update opportunities in SFDC, and follow up on non-responders

🎯 Requirements

• Undergraduate degree • 2-4 years of relevant work experience in a similar function • Previous customer service, sales support and/or tech product support exposure • Ability to lead effective presentations to internal and external customers, in large groups and one-on-one settings • Strong written and verbal communication skills • Strong relationship building skills • Excellent organization and time management skills • Ability to learn and apply technical expertise with new and existing platforms • Strong skill set to train and implement digital solutions • Self-starter able to maximize time and generate high ROI by leveraging strong listening skills • Ability to navigate complex sales processes with multiple decision makers • Previous customer success or inside sales experience • User experience knowledge with a CRM platform, preferably Salesforce • Resume/CV required for consideration

🏖️ Benefits

• Meeting-free Friday afternoons • Professional development opportunities • Continual learning and internal mobility • Employee programs supporting community, learning, and growth • Comprehensive benefits package • Competitive compensation • Equal opportunity employer • Reasonable accommodation for applicants and employees with disabilities

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