Operations Specialist

🔥 12 hours ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $58k - $81.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Wiley

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

📚 Education

🔬 Science

Education • Science

Wiley is a global publishing and information services company that connects researchers, educators, students, and professionals through scholarly journals, books, digital content, and learning platforms. It operates Wiley Online Library with thousands of journals, reference works, and books, provides textbooks and courseware (including rental and digital access), and offers publishing, research support, and AI-enabled tools and services for academic institutions, R&D teams, societies, and corporations. Wiley advances research discovery and professional learning by combining trusted content with technology platforms, licensing, and development services.

📋 Description

• Review and fulfill customer purchase orders using Zendesk • Review zyBooks adoption request forms, auto-generate zyBooks products, and quality check the generated products • Review student payment issues related to refunds and disputes • Liaise between customers and the internal legal team to oversee contract completion and signatures • Work with the invoicing team on bookstore contact information • Reconcile revenue across markets by cross-referencing multiple systems and coordinating discrepancy resolution • Maintain process documentation, training materials, communication macros, and self-service reference guides for the sales team • Report to the Manager of Customer Support

🎯 Requirements

• Basic experience with spreadsheet tools such as Microsoft Excel or Google Sheets • Strong attention to detail • Strong customer service and coordination skills, especially via email • Prior experience in an operations-based position (preferred) • Ability to write and read mySQL queries (preferred) • Experience managing external vendors or partner relationships (preferred) • Demonstrated accuracy in high-volume transactional work (preferred) • Resume/CV required for application

🏖️ Benefits

• Meeting-free Friday afternoons • Professional development opportunities • Employee programs fostering community, learning, and growth • Comprehensive benefits package • Reasonable accommodation for applicants and employees with disabilities • Fair, transparent pay • Continual learning and internal mobility