Customer Success Manager – AI Agents

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Wing Assistant

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📣 Marketing

📦 Logistics

💰 $2.1M Seed Round on 2022-03

Consulting • Marketing • Logistics

Wing Assistant is a company specializing in providing virtual assistant services to businesses worldwide. The company offers a wide range of services including general virtual assistant work, executive assistance, customer service, bookkeeping, and digital marketing. Wing Assistant aims to enhance productivity for startups and enterprise teams by delegating tasks to dedicated virtual assistants, reducing operational load, and enabling businesses to focus on core activities. Their services are accessible via a subscription model, providing flexible and cost-effective solutions compared to traditional hiring methods. Clients benefit from a dedicated assistant model where the assistant works solely for their business, gaining a deeper understanding of their processes over time.

📋 Description

• Take new customers live by setting up call forwarding and building their call flow while testing it end-to-end • Configure product features including flow builder, prompt builder, transfer settings, and notification rules • Manage integrations with systems like athenahealth, Brightree, and Availity, ensuring all API keys and credentials are properly set up • Conduct customer calls daily for onboarding, check-ins, escalations, and proactive interventions • Triage issues to engineering with detailed reports, verifying fixes and keeping customers informed • Identify churn risks early and intervene to protect revenue, including addressing past-due invoices • Document recurring fixes to streamline future processes and enable self-service for customers • Maintain regular communication with clients to ensure satisfaction and address any concerns promptly

🎯 Requirements

• 3+ years of experience in implementation, onboarding, technical account management, or customer success in a B2B software environment • Proven experience in configuring software for customers using workflow or automation builders • Daily interaction with customers via phone, not limited to email support • Hands-on experience with telephony systems (e.g., VoIP, Twilio) or healthcare systems (EHR, PMS) • Ability to work from 9am–5pm US Eastern time, regardless of your location • Strong written English skills sufficient to manage customer emails without review

🏖️ Benefits

• Opportunity to work with cutting-edge AI technology in a fast-paced environment • Collaborative team culture that values innovation and proactive problem-solving • Professional development opportunities to enhance your skills and career growth • Remote work flexibility, allowing you to work from anywhere • Comprehensive support for onboarding and continuous training • Competitive compensation package with potential for growth based on performance