Senior National Accounts Service Coordinator

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Winsupply

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1956

🤝 B2B

🏗️ Construction

B2B • Construction • Wholesale

Winsupply is a provider of wholesale distribution services, specializing in plumbing, HVAC, and electrical supplies. They focus on delivering quality materials to contractors and builders through a vast network of local companies across the United States, promoting growth and partnership within the construction industry.

📋 Description

• Coordinate and execute emergency and planned replacement jobs and preventive maintenance contracts for commercial National Accounts customers • Coordinate with the Sales Team to identify and select Commercial Service Providers in major markets • Develop cost standards for project labor and materials negotiations • Review and mitigate labor and material invoice variances against service-provider installation quotes • Manage the Commercial Service Provider grading process based on quality, delivery, and cost • Monitor CRM and tracking systems, including Syteline and Service Channel, to keep account information accurate and current • Receive, manage, and complete emergency and non-emergency commercial service issues via phone, email, and service-management platforms • Apply Rinnai’s customer-service philosophy to National Account customers, service providers, potential service providers, and distribution contacts • Create troubleshooting guides for Rinnai products and commonly used competitive models • Train National Account Coordinators to use troubleshooting guides to restore hot water by phone when possible • Develop account-management relationships with customers • Establish working relationships with representative agencies, distributors, and Area and Regional Sales Managers to execute and dispatch calls • Identify key account product and part details and enter orders into Rinnai’s MRP system • Use technology, product literature, and established processes to handle commercial customer inquiries • Follow up on active account-related issues and escalate across the organization when assistance is needed • Respond to customer emergencies and provide customer updates during the rotating 24/7 on-call schedule • Perform other duties and responsibilities as required

🎯 Requirements

• High school diploma or equivalent required • Minimum 10 years of dispatch in a multi-task oriented busy environment, job costing, project management, account management, sales support, or other related customer service experience in a customer support setting • Management experience a plus • Pre-existing relationships with key service providers in major markets throughout the US • Knowledge of market-based pricing for labor and materials by type of job • Proven experience and knowledge effectively servicing direct customer accounts in a multi-channeled working environment • Customer Resolution Techniques to successfully complete challenging customer situations • Existing fundamental knowledge of Rinnai America’s product portfolio and customer interaction protocols preferred • Technical repair experience in the plumbing or appliance industries • Water heating experience preferred • Confident, professional, courteous telephone techniques • Excellent verbal and written communication skills • Ability to build and maintain relationships with key accounts, sales representatives, customers, and staff at all levels • Ability to negotiate toward win/win solutions • Time management skills and ability to listen and follow through with accuracy and urgency • Working knowledge of MS Office, including Word and Excel • Ability to create and use spreadsheets • Ability to perform mathematical calculations in proposals for cost and profit analysis • Demonstrated ability to follow up proactively until jobs are completed • Ability to be self-directed and follow up on active jobs in a timely manner • Ability to identify continuous improvement initiatives • Ability to sort through complex data, prioritize, and resolve multiple levels of information • Ability to work cooperatively and effectively in a team while developing interdepartmental relationships • Strong account management skills • Adaptability and flexibility • Ability to plan and operate with minimal supervision • Approachable and able to establish rapport • Willingness to work a weekly rotating 24/7 on-call schedule, including weekends and holidays • Ability to work untraditional hours when business needs dictate while on call

🏖️ Benefits

• Medical, Dental, Vision, and Prescription Flexible Spending Account (FSA) options for Medical and Dependent Care • Paid Time Off (PTO) • Floating Holidays (FH) • Paid Holidays • 401(k) Plan with Company Match • Company Paid Life Insurance • Voluntary Life Insurance • Short- and Long-Term Disability • Professional Development • Tuition Reimbursement • Annual Incentive Plan (AIP) • Referral Bonuses • Paid Volunteer Community Service Day • Tobacco and Drug-Free Campuses • Employee, family, and friend’s discount