Senior Manager, Chapter Wish Relations

🔥 0 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $86.2k - $100k / year

⏰ Full Time

🟠 Senior

👔 Manager

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Make-A-Wish America

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1980

🤲 Charity

🤝 Non-profit

Charity • Non-profit

Make-A-Wish America is a nonprofit organization that grants life-changing wishes to children with critical illnesses, providing hope, strength, and joy to patients and their families. It raises funds and coordinates volunteers and corporate partners through a national foundation and local chapters across the United States to arrange personalized wishes and support impacted families.

📋 Description

• Embedded Chapter Support and Wish Execution • Deployed into chapters as an interim resource, assuming responsibility for day-to-day wish granting functions as requested • Ability to manage: Qualification and Onboarding; Wish Discovery and Design; Family, Volunteer and Vendor Engagement; Budget Management; Documentation and Compliance; Coordination of Travel and Non-Travel Wishes • Rapidly assess chapter workflows, caseloads and risk areas and independently prioritize and execute work to stabilize and advance wish pipelines. • Conducts comprehensive assessments of chapter wish operations to identify opportunities for performance improvement, risk mitigation, operational consistency, and scalability. • Support chapters in effectively leveraging national in-kind partnerships, assets, and inventories to enhance wish quality, operational efficiency, and cost effectiveness. • Support enterprise wish enablement efforts, including identifying, coordinating, and facilitating the transfer of wishes to chapters with available financial or operational capacity. • Partner with chapter leaders and Make-A-Wish America colleagues to remove barriers that delay or prevent wish fulfillment (wish, medical and volunteer). • Ensure smooth handoffs and clear communication between originating and receiving chapters. • Track progress and outcomes of enabled wishes to support transparency and accountability. • Provide stabilization support during chapter leadership or staffing transitions, ensuring wishes continue to move without interruption. • Document processes, outstanding work, and transition notes to support long term chapter sustainability. • Serve as a trusted operational advisor to chapter CEOs and mission leaders during high change periods. • Supports chapter mission leadership by providing strategic consultation and guidance related to program services. • Work closely with Chapter Relationship Leaders, Mission Advancement, Chapter Operations, Volunteer Engagement and chapter staff to align execution with Make-A-Wish America standards, policies, and strategy. • Represent national office with professionalism, credibility, and a solutions oriented mindset while embedded in chapters. • Share insights, trends, and operational learnings to inform continuous improvement across the network.

🎯 Requirements

• Bachelor’s degree in nonprofit management, business or related field, or equivalent experience required • 5+ years of program management or shared services experience required; experience in a federated non-profit organization and/or Make-A-Wish chapter experience preferred. • 2+ years in people management or leadership position. • Excellent knowledge of nonprofit resources and best practices in the areas of program delivery, volunteer recruitment, training of Boards and staff, community development, budgeting/financial management, operations, finance, and nonprofit regulatory requirements. • Demonstrated experience in project management, research, and data analysis, change management, program delivery, business planning and board/committee support. • Salesforce and WVC proficiency required • Strong knowledge of Microsoft Office applications required, including demonstrated expertise in Word and Excel

🏖️ Benefits

• Comprehensive benefit package, effective day 1: Medical, Vision*, Dental*, Wellness • Competitive compensation with annual incentive potential • Health Savings Account and Flexible Spending Account Options • Health Reimbursement Account fully funded by Make-A-Wish America • Short Term Disability*, Long Term Disability* and Life Insurance • Additional Insurance Plans: Accident, Critical Illness, Hospital Indemnity, Pet Insurance through Figo • 401(k) Retirement Savings Plan with 5% match after one year of service • Eligibility for student loan forgiveness through the Public Service Loan Forgiveness Program • The organization will send a laptop, 24” monitor, and a docking station/adaptor to new hires