Designated Support Engineer

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $128k - $176k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Wiz

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔒 Cybersecurity

Cybersecurity • Cloud Security

Wiz is a leading cloud security company, providing a comprehensive security platform for safeguarding cloud environments. It offers a variety of solutions designed to protect cloud infrastructure from threats, including threat detection and response, security posture management, and vulnerability prioritization. Their cloud-native platform enables seamless integration across various cloud systems, offering agentless visibility and robust protection for modern cloud computing needs. Trusted by many Fortune 100 companies, Wiz is recognized for its innovative approach, offering a unified security model that integrates development and security operations for enhanced visibility and proactive threat management.

📋 Description

• Serve as the primary technical point of contact for a small portfolio of strategic customers, managing their support lifecycle from onboarding to steady-state operations. • Develop an intimate understanding of each assigned customer’s cloud architecture, security policies, and tech stack to provide highly contextualized troubleshooting and advice. • Lead regular technical cadence meetings to review open cases, discuss upcoming changes, and prioritize outstanding issues. • Proactively monitor customer environments to identify potential risks, configuration drift, or optimization opportunities before they become incidents. • Create and maintain customer-specific runbooks and documentation to streamline future support interactions and ensure continuity. • Facilitate root cause analysis reviews for major incidents, ensuring transparency and trust are maintained. • Optimize customer workflows through targeted technical guidance, enabling customers to resolve routine issues internally and reduce escalations to Wiz. • Develop AI agents to perform broad customer-base analysis, identifying accounts experiencing chronic issues or systemic performance risks. • Serve as a dedicated technical partner to strategic customers and help them maximize value from the Wiz platform.

🎯 Requirements

• Bachelor's degree in Computer Science, Engineering, Information Systems, or equivalent industry experience. • 5+ years of experience in Enterprise Technical Support, Technical Account Management (TAM), or Solutions Engineering. • Strong technical proficiency with AWS, Azure, GCP, and Kubernetes. • Experience troubleshooting complex technical issues involving networking, API integrations, and system administration. • Ability to read and understand Python, Go, and JSON for debugging and advanced configuration. • Excellent relationship management skills with technical practitioners and engineering leadership. • Strong organizational skills to manage competing priorities across multiple high-touch accounts. • A proactive, prevention-first mindset focused on long-term customer health. • Candidates must meet EAR part 772 and ITAR 120.15 definition of a U.S. person and reside in the contiguous United States. • Must have the legal right to work in the United States without visa sponsorship. • Nice to have: experience with Fortune 500 or Global 2000 customers. • Nice to have: certification in one or more major cloud providers. • Nice to have: familiarity with Terraform, CloudFormation, and CI/CD pipelines. • Nice to have: background in Cyber Security or CNAPP.

🏖️ Benefits

• Base salary plus bonus • Equity • Benefits • Google benefits