IT Support Technician

🔥 0 minutes ago

🌵 Arizona, Colorado, +3 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🌪️ Kansas – Remote 🌶️ New Mexico – Remote 🤠 Texas – Remote

💵 $38k - $43k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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IronEdge Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2005

🔒 Cybersecurity

☁️ SaaS

💳 Fintech

Cybersecurity • SaaS • Fintech

IronEdge Group is an outsourced IT services provider that specializes in managed IT solutions, cybersecurity, compliance, and business intelligence. With a focus on accelerating business success, IronEdge Group offers tailored IT services that align technology with business goals, serving various industries including construction, energy, and financial services. Their award-winning solutions and lightning-fast response times help clients minimize IT risks and improve operational efficiency.

📋 Description

• Support Technicians provide front-line technical support to end users, troubleshoot server and network systems, and dispatch to on-site clients to troubleshoot and remediate issues • This position performs repairs to software or peripheral equipment configurations, following design or installation specifications • Support Technicians escalating issues to senior staff members • The Support Technician will interact with users, including C-Level or Executive client contacts, so professional verbal and written communication skills are a must • Occasional training of end users and new team members is required • Strong decision-making, problem-solving, multi-tasking, and planning skills are utilized to provide excellent customer service in a fast-paced environment • Support Technicians work both as a team and as individual contributors, serving as advanced problem solvers with creative solutions that focus on long-term stability • Attention to detail is required to complete tickets in accordance with company standards • The desire to learn and the ability to absorb new skills and information are key to this position

🎯 Requirements

• Provide friendly and positive support for clients over the phone and in-person that exudes personal touch and professionalism • Communicating effectively with co-workers cross-functionally via Microsoft Teams • Extraordinary focus on customer service • Strong ability to solve problems effectively • Ability to interact in a variety of situations, including customer service, orientations, training, and networking • All positions require the successful completion of a criminal background check, and further background checks if the position involves access to sensitive information or secure facilities • Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility • Not Required, but these skills/competencies are a plus: Managed Services Provider (MSP) experience, Background in the customer service industry, Applicable certifications from CompTIA, Microsoft

🏖️ Benefits

• IEG pays a portion of employee premiums for Medical, Dental, and Life Insurance • Vision Insurance • AD&D Insurance • Short-Term and Long-Term Disability Insurance • Flexible Spending Account and Health Savings Account • Flexible Time Off plus Holidays • Matching 401k