IT Support Technician

🔥 10 minutes ago

🌵 Arizona, Colorado, +3 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🌪️ Kansas – Remote 🌶️ New Mexico – Remote 🤠 Texas – Remote

💵 $39k - $45k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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IronEdge Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2005

💼 Consulting

📦 Logistics

🔒 Cybersecurity

Consulting • Logistics • Cybersecurity

IronEdge Group is an outsourced IT services provider that specializes in managed IT solutions, cybersecurity, compliance, and business intelligence. With a focus on accelerating business success, IronEdge Group offers tailored IT services that align technology with business goals, serving various industries including construction, energy, and financial services. Their award-winning solutions and lightning-fast response times help clients minimize IT risks and improve operational efficiency.

📋 Description

• Provide front-line technical support to end users • Troubleshoot server and network systems • Dispatch to on-site clients to troubleshoot and remediate issues • Repair software or peripheral equipment configurations following design or installation specifications • Escalate issues to senior staff members • Interact with users, including C-Level or Executive client contacts • Provide occasional training to end users and new team members • Work as a team and as an individual contributor to solve problems • Develop creative solutions focused on long-term stability • Complete tickets in accordance with company standards • Communicate with co-workers cross-functionally via Microsoft Teams • Provide client support over the phone and in person • Travel to local client offices for hands-on fieldwork when needed

🎯 Requirements

• Remote applicants must reside in TX, NM, AZ, CO or KS • Provide friendly, professional client support by phone and in person • Communicate effectively with cross-functional co-workers via Microsoft Teams • Extraordinary focus on customer service • Strong problem-solving ability • Ability to interact in customer service, orientations, training and networking situations • Successful completion of a criminal background check • Must pass a CJIS fingerprint-based background check and maintain CJIS eligibility • Disqualifying conditions include felony convictions, felony deferred adjudication, Class A or B misdemeanor deferred adjudication, Class B misdemeanor convictions, open arrest for any criminal offense, and family violence convictions • Willingness and ability to travel to local client offices for hands-on fieldwork when needed • Not required but advantageous: Managed Services Provider (MSP) experience • Not required but advantageous: customer service industry background • Not required but advantageous: applicable CompTIA or Microsoft certifications

🏖️ Benefits

• IEG pays a portion of employee premiums for Medical, Dental, and Life Insurance • Vision Insurance • AD&D Insurance • Short-Term and Long-Term Disability Insurance • Flexible Spending Account and Health Savings Account • Flexible Time Off plus Holidays • Matching 401k • Fun, fulfilling and inclusive environment • Continuous learning opportunities • Great Place to Work® Certified™ company