IT Support Engineer

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Interra Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

☁️ SaaS

🔌 API

Healthcare • SaaS • API

Interra Health is a healthcare technology company formed by the merger of DoseSpot, Arrive Health, and pVerify. It provides integrated, developer-first solutions that connect medical and pharmacy benefits with prescription fulfillment to enable transparent, informed decisions at the point of care. Its product suite includes DoseSpot (ePrescribing and patient engagement), Arrive Health (real-time coverage, pricing, and affordability insights), and pVerify (insurance eligibility and benefits verification). Interra Health aims to deliver real-time coverage, cost, and access insights for providers and clear coverage, affordability, and availability information for patients, and supports PBMs, payers, life sciences partners, and health tech platforms with APIs and developer infrastructure.

📋 Description

• Monitor and resolve IT support tickets within SLA as the first line of employee support • Troubleshoot hardware, software, and access issues across Windows, macOS, and mobile platforms • Escalate complex issues to senior IT team members when needed • Support Windows systems, Microsoft 365 applications, and related tools • Provision user accounts, reset passwords, and manage access permissions • Support macOS systems, account setup, security settings, and software installations • Contribute to system upgrades, process improvements, and tool rollouts • Collaborate with cross-functional stakeholders to deliver IT solutions aligned with business needs • Track and document project tasks, monitor progress, and provide updates • Partner with the People team on employee onboarding and offboarding • Provision and deprovision accounts, devices, and applications • Maintain inventory of IT assets, software licenses, and access rights • Identify opportunities to streamline IT processes, improve automation, and enhance employee experience • Provide friendly, reliable, customer-focused IT support • Develop and maintain technical documentation, user guides, and knowledge base content

🎯 Requirements

• Minimum of 3 years of IT support experience, or equivalent combination of education and experience • Strong knowledge of Microsoft Windows, macOS, Microsoft 365 environments, and related tools • Experience using or supporting a ticketing/helpdesk system • Experience with IT asset management • Skilled troubleshooting abilities • Excellent communication and interpersonal skills with a customer-service mindset • Ability to stay organized, prioritize tasks, and manage multiple requests simultaneously • Ability to work independently, prioritize competing demands, and deliver high-quality results • Team-oriented attitude and willingness to collaborate across departments • Growth mindset and curiosity to learn emerging technologies and enhance IT processes • Bachelor’s degree in Information Technology, Computer Science, or equivalent experience • Must be legally authorized to work in the United States • Must indicate whether visa sponsorship will be required for employment in the United States

🏖️ Benefits

• Competitive compensation • Remote-first work arrangement • One-time home office stipend • Monthly Wi-Fi reimbursement • Flexible scheduling and core collaboration hours (10:00 AM – 3:00 PM ET) • Annual company-wide offsite • Flexible PTO • 17 company holidays • Paid sick leave • Paid parental leave • Multiple medical plan options with significant company premium contributions • Dental coverage, including orthodontia • Vision coverage for you and your family • Company contributions to HSA/FSA accounts based on plan selection • 401(k) with company match