Account Specialist, Government

🔥 0 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $20 - $23 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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WM

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1968

📦 Logistics

🏗️ Construction

🏭 Manufacturing

💰 Post-IPO Debt on 2023-07

Logistics • Construction • Manufacturing

WM is a company that utilizes cookies and other tracking technologies on its website to collect information about user preferences and devices. These technologies may involve sharing data that is considered "sale," "sharing," or targeted advertising under certain privacy laws in the United States and Canada. WM provides users with options to manage their cookie preferences and opt-out of these data-sharing practices as required by different privacy regulations. The company ensures compliance with privacy laws and offers detailed privacy policies and notices to keep users informed about their rights. WM emphasizes user consent in managing and processing personal information for advertising and analytics purposes.

📋 Description

• Respond to government and national broker customer inquiries by telephone, email, and mail • Address contract terms and conditions, pricing concerns, modifications, new orders, and pickups • Route and review government bids and contracts and assist with paperwork and follow-up • Maintain customer contracts and ensure additions and changes are current in the billing system • Coordinate pricing updates with the Corporate Accounts Manager and Contract Admin • Prepare and distribute invoices and collections for assigned customers • Contact customers regarding outstanding balances • Follow up with customers to ensure needs are addressed promptly and efficiently • Maintain pricing for assigned and new Corporate Accounts • Implement Corporate Agreements consistent with WMHS financial objectives • Update customer information, coordinate price adjustments and contract renewals, and track notices of change • Upload contract data to a public drive when necessary • Provide management feedback on service efficiency and effectiveness • Support special customer-service and business projects • Perform other assigned duties

🎯 Requirements

• High School Diploma or the equivalent in related work experience demonstrating excellent customer service and phone skills • 3 years of work experience, preferably in a customer service environment, or the equivalent in related work experience • Ability to respond to customer inquiries via telephone, email, and mail • Knowledge of contract terms and conditions, pricing, orders, pickups, billing, and payments • Ability to route and review government bids and contracts • Ability to maintain customer contracts and billing-system data • Ability to work with pricing updates, invoices, collections, contract renewals, and customer information • REAL ID or TSA-approved alternative required or willingness to obtain one if needed for business air travel or federal property access

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Short-term disability • Stock purchase plan • Company matching on a 401(k) • Paid vacation • Paid holidays • Paid personal days