Dispatcher/Routers

🔥 1 minute ago

⛷️ Utah – Remote

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💵 $19 - $21 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

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👻 Ghost score 0%

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Logo of WM

WM

10,000+ employees

Founded 1968

📦 Logistics

🏗️ Construction

🏭 Manufacturing

💰 Post-IPO Debt on 2023-07

Logistics • Construction • Manufacturing

WM is a company that utilizes cookies and other tracking technologies on its website to collect information about user preferences and devices. These technologies may involve sharing data that is considered "sale," "sharing," or targeted advertising under certain privacy laws in the United States and Canada. WM provides users with options to manage their cookie preferences and opt-out of these data-sharing practices as required by different privacy regulations. The company ensures compliance with privacy laws and offers detailed privacy policies and notices to keep users informed about their rights. WM emphasizes user consent in managing and processing personal information for advertising and analytics purposes.

📋 Description

• Communicate back and forth with WM drivers to assist with problem resolution while on route • Handle incoming service orders, direct drivers, and resolve service issues • Interact with WM customer service, sales, and operational staff, including Route Managers and Mechanics • Use WM proprietary software to manage same-day ticket routing and prepare routes for the next day • Dispatch drivers to calls based on customer needs, driver locations and loads, and daily factors • Work with sites and the service department to optimize routes • Determine daily driver staffing levels to balance responsiveness and productivity • Assign routes and service tickets to appropriate drivers throughout the day and for the next day • Manage route actions and ensure route completion • Handle incoming calls and emails from customer service and sales departments • Manage pickup and delivery requests for container movements within the market area • Communicate with customers while drivers are on site to resolve pickup and other service issues • Troubleshoot and resolve potential delivery and pickup problems • Ensure same-day service on missed pickups by managing routing and tracking driver movement in the field • Work face to face with assigned sites as needed

🎯 Requirements

• High School Diploma or G.E.D. • 6 months of relevant work experience • Experience working in a team setting • Ability to communicate effectively with several areas • Ability to multitask in a fast-paced work environment • Excellent organizational skills • Flexibility within 3am–7pm MT operating hours, Monday–Friday, and some Saturdays • Willingness to travel up to 15% may be required • Must have or be willing to obtain a REAL ID or TSA-approved alternative if required for business travel or federal property access

🏖️ Benefits

• Your Tomorrow Education Assistance Program • Paid on-the-job training • Established career progression • Medical insurance • Dental insurance • Vision insurance • 401(k) with company match • Discounted stock options • Dependent day care • Life insurance • Short-term disability insurance • Stock purchase plan • Paid vacation • Paid holidays • Paid personal days • Potential overtime • REAL ID or TSA-approved alternative may be obtained for business travel or federal property access

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