Senior Sales Manager – Account Success Representative

🔥 0 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $112k - $140k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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WM

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1968

📦 Logistics

🏗️ Construction

🏭 Manufacturing

💰 Post-IPO Debt on 2023-07

Logistics • Construction • Manufacturing

WM is a company that utilizes cookies and other tracking technologies on its website to collect information about user preferences and devices. These technologies may involve sharing data that is considered "sale," "sharing," or targeted advertising under certain privacy laws in the United States and Canada. WM provides users with options to manage their cookie preferences and opt-out of these data-sharing practices as required by different privacy regulations. The company ensures compliance with privacy laws and offers detailed privacy policies and notices to keep users informed about their rights. WM emphasizes user consent in managing and processing personal information for advertising and analytics purposes.

📋 Description

• Lead and develop the Account Success Representative and Digital Sales Support team • Establish goals, performance expectations, and customer success metrics • Drive execution of customer success strategies aligned with organizational objectives and retention goals • Provide leadership, coaching, and development opportunities • Ensure proactive account management and identify customer risks and opportunities • Monitor customer portfolio health, KPIs, satisfaction trends, renewal readiness, and account engagement metrics • Collaborate with Sales, Operations, Service, and other business partners on customer onboarding, adoption, and ongoing support • Develop talent through workforce planning, recruitment, succession planning, and career development initiatives • Foster accountability, collaboration, communication, best-practice sharing, and continuous improvement • Use customer insights, performance data, and industry trends to identify process improvements and support strategic objectives • Ensure accurate customer documentation, account records, renewal tracking, and policy compliance • Manage escalated customer concerns and complex account issues

🎯 Requirements

• Must live and work in the US • Bachelor's Degree (accredited), or in lieu of degree, High School Diploma or GED (accredited) and four years of relevant experience • 5 years of experience in management or leadership positions (in addition to education requirement) • Must have, or be willing to obtain, a REAL ID or TSA-approved alternative if required for air travel or access to federal property

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Short-term disability • Stock purchase plan • Company matching on a 401(k) • Paid vacation • Paid holidays • Paid personal days • Incentive pay