Senior Director, Order To Cash

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $150k - $170k / year

⏰ Full Time

🟠 Senior

👔 Director

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Warner Music Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1920

📱 Media

💰 Post-IPO Debt on 2021-10

Media

Warner Music Group is a global music company that forms a collective of music creators and enthusiasts. The company is involved in recorded music, music publishing, and media brand development. Warner Music Group is dedicated to championing the individuality of artists and songwriters, empowering them through its iconic labels and distinctive brands. It hosts a wide variety of artists and is known for its commitment to creative freedom and limitless possibilities in the music industry.

📋 Description

• Lead end-to-end Order to Cash process and execution across multiple business models, platforms, and regions, including North and South America • Ensure billing, collections, revenue recognition, credit, customer master data, and cash application activities are accurate and timely • Oversee processes supported by SAP, Salesforce, Vistex, and other billing and reporting platforms • Manage day-to-day cash flow continuity, misdirected or unknown payments, and due-to/due-from reconciliation • Define and monitor OTC performance metrics, including aging, unapplied cash, billing accuracy, collection effectiveness, and customer satisfaction • Serve as the primary OTC point of contact for mergers and acquisitions • Partner with Business Development on new deals and agreements to achieve systematic revenue processing • Manage a customer portfolio generating more than $4 billion in annual revenue • Liaise with Revenue Recognition to ensure billing follows individual customer agreements • Build and strengthen OTC team capabilities through talent identification, development, and oversight • Serve as a key contact for Corporate Finance, Label Finance, Internal Audit, and Shared Services • Leverage system automation, AI-based reconciliation tools, and streamlined workflows • Serve as an OTC escalation point and final approver • Lead day-to-day OTC activities and oversee onshore and offshore OTC leaders • Partner with RTR on month-end close activities, PTP on working capital improvement, GPO on process improvement, and Risk Management, Treasury, and Legal on OTC portals and wallets

🎯 Requirements

• 10+ years of experience in Order to Cash, Revenue Operations, or a similar field, including credit and collections oversight • 5+ years of people leadership experience for Order to Cash delivery • Excellent communication, influencing, and team member management skills in a remote-first environment • Ability to value-stream map OTC processes including billing, credit, collections, cash applications, and industry-specific revenue streams • Ability to map upstream and downstream processes for seamless organizational hand-offs • Bachelor’s Degree in Accounting, Finance, Economics, or a related field • Experience leading collaborative discussions with diverse stakeholders • Executive-level communication skills • Working knowledge of US GAAP, SOX compliance, and audit procedures • Experience driving continuous improvement and challenging normal operations • Experience with TQM, Six Sigma, LEAN, Agile, or similar process measurement and analysis techniques • Experience ensuring policy and process compliance with applicable laws and data policies • Experience with desktop applications, financial ERP software, process flow tools, and/or statistical analysis • Extensive experience using a large and complex ERP system • Basic understanding of IT project management methodology, Agile, or SDLC • Ability to multitask, prioritize projects, work under pressure, and meet deadlines • CPA, MBA, or equivalent preferred • Music or Entertainment Industry experience preferred • Deep knowledge of SAP and S/4HANA preferred • Working experience with OTC activities in LATAM preferred

🏖️ Benefits

• Remote work arrangement • Cross-function collaboration and development opportunities • 2026 employee benefits (linked document) • Equal opportunity employment