Account & Relationship Executive

🔥 22 hours ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

💵 $71.3k - $124.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Executive

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Wolters Kluwer

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1836

🏥 Healthcare

⚖️ Legal

💼 Consulting

Healthcare • Legal • Consulting

Wolters Kluwer is a global provider of professional information, software solutions, and services aimed at clinicians, nurses, accountants, lawyers, as well as the tax, finance, audit, risk, compliance, and regulatory sectors. The company is committed to helping professionals enhance their workflows, improve decision-making, and solve complex problems with confidence. Wolters Kluwer serves customers in over 180 countries, providing expert solutions that support health, prosperity, safety, and legal rights. With over 21,000 employees across numerous countries, Wolters Kluwer continues to drive innovation and progress in the fields it serves.

📋 Description

• Retain revenue within existing Sentri7 Drug Diversion and/or IVWF accounts • Establish executive-level trusted-advisor relationships with hospitals and health systems • Understand assigned accounts and map account decision-makers to execute retention strategies • Identify and close new revenue opportunities for professional services, add-on interfaces, and reconfiguration efforts • Identify expansion opportunities for additional modules and introduce the local Sales Director to manage the close • Maintain accurate forecasts and provide management updates on retention and new revenue opportunities • Manage customer relationships and reinforce the value of Wolters Kluwer solutions • Maintain knowledge of competition and compete effectively at the healthcare executive level • Drive and close renewal opportunities • Achieve high customer satisfaction through a customer-focused approach • Support team success in a collaborative environment • Drive effective cross-functional relationships with sales, implementation, marketing/product management, and product support teams • Report customer issues, update the business, and provide closed-loop customer feedback • Compile and present customer input for the product roadmap to Product Management • Develop knowledge of Wolters Kluwer products, industry trends, and complementary and competitive products • Partner with Marketing to understand the competitive landscape and develop responses to competitive threats, including EMR vendors • Gather and create product implementation and usage best practices for customer dissemination • Represent Wolters Kluwer within the industry • Leverage the Wolters Kluwer Health product portfolio and existing relationships in renewal strategies • Pursue professional development activities • Manage time and company resources appropriately • Perform other duties as assigned

🎯 Requirements

• Bachelor degree required • 5+ years of successful technology-related sales or account management experience in the healthcare industry • Minimum of 5 years’ experience managing large healthcare accounts; 7+ years preferred • Healthcare industry experience required (vendor or customer) • Successful track record of selling to or managing C-suite executives in a complex business-to-business environment • Experience using customer relationship management software (e.g., SalesForce) • Ability to create executive-level content and polished presentations • Demonstrable results managing large opportunities • Excellent oral and written communication skills, professionalism, and ability to maintain confidentiality • Consistent, clear, and timely Salesforce hygiene • Technical proficiency in Microsoft Word, Excel, Outlook, and PowerPoint; advanced/expert level preferred • Experience supporting the implementation or optimization of clinical software in a healthcare system highly desired • Experience developing and executing strategic account plans • Experience analyzing metrics to deliver insightful guidance • Experience calculating and analyzing ROI • Experience providing consultative services to clients • Experience with forecasting and strategic planning • Strong account management and sales abilities • Sophisticated business and financial acumen • Ability to balance customer needs/wants with overall business profitability • Ability to identify problems and implement or recommend solutions • Understanding of solutions selling methodology • Excellent organizational and prioritization skills • Ability to make difficult decisions and communicate professionally • Strong attention to detail • Ability to work autonomously • Up to 25% out-of-state travel may be required

🏖️ Benefits

• Medical, Dental, & Vision Plans • 401(k) • FSA/HSA • Commuter Benefits • Tuition Assistance Plan • Vacation and Sick Time • Paid Parental Leave • Commission eligibility