Development Operations Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Women Donors Network

WebsiteLinkedInAll Job Openings

1 - 10 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Women Donors Network is a community with a purpose — together we connect, learn, and take action to further our shared vision of a more just, equitable, and sustainable world. WDN programs are designed to ignite change, providing donors with opportunities to support progressive movement-building as we deepen our knowledge, work in partnership with allies, and engage in nimble and strategic grantmaking.

📋 Description

• Lead comprehensive cleanup of donor and member data and establish data standards • Manage day-to-day use of Salesforce, including data entry, cleanup, and deduplication • Process and acknowledge contributions and pledges across WDN and WDA and partner with Finance on reconciliation • Improve Salesforce fields, workflows, automations, moves-management processes, and reporting • Design systems to track member engagement and support network power mapping • Set organization-wide CRM data standards, field definitions, and permissions • Create SOPs and training materials and lead process rollouts • Serve as primary contact for CRM consultants and development-related platforms • Assess tools and recommend integrations, upgrades, or CRM migration, including requirements gathering, testing, data migration, and timeline tracking • Build dashboards and reports on fundraising goals, retention, engagement, donor segmentation, prospects, members, renewals, and pipeline health • Analyze fundraising and engagement data and present actionable insights to senior leadership • Lead cross-functional working groups improving workflows and data practices • Coordinate new member onboarding and offboarding • Manage the prospective member pipeline, recruitment materials, event invitations, and discovery call scheduling • Support member solicitations and engagement tracking • Manage event invitations, RSVPs, reminders, follow-up communications, list segmentation, campaign coding, and registration data • Maintain member profiles and meeting preparation documents • Respond to member and prospective member questions and Community & Development inbox inquiries • Maintain strict confidentiality of member and organizational information • Collaborate on annual planning and budgeting, participate in team projects, support onboarding and training, and stay current on development operations best practices and emerging tools

🎯 Requirements

• At least 5 years of development operations experience • Experience overseeing gift processing, acknowledgments, and reconciliation with Finance • Advanced CRM use; Salesforce strongly preferred • Ability to independently build reports and dashboards, manage imports and deduplication, and configure fields, layouts, and straightforward automations • Ability to write clear requirements and manage consultant work to completion • Strong data analysis and ability to present clear insights and recommendations to senior leaders • Experience designing or improving operational systems and processes • Strong project management across multiple workstreams, deadlines, and dependencies • Ability to handle sensitive and confidential donor and organizational information with discretion • Proficiency with Google Workspace, Zoom, Slack, and MacOS • Availability during weekday business hours across U.S. time zones • Ability to travel occasionally within the United States • Demonstrated comfort with remote work • Must be based in the United States • WDN is not offering US visa sponsorship at this time

🏖️ Benefits

• Medical, Dental, and Vision Insurance (paid by WDN at 100% for employees and 80% for dependents) • 401K Contribution (4% of your gross pay contributed by WDN and an additional 3% match of your gross pay) • 20 Vacation Days, 14 Sick Days, and 14 Company Holidays • Partial Reimbursement of Your Internet and Phone Expenses for your home office • Financial Support for Learning and Professional Development Opportunities • Occasional travel for meetings, team retreats, and organizational events • Reasonable accommodations during the application, interview, and hiring process

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