Regional Service Manager

Job not on LinkedIn

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 12%

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• Just posted.
• No salary listed.

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Woodgrain

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1954

🏭 Manufacturing

🛒 Retail

🏗️ Construction

Manufacturing • Retail • Construction

Woodgrain is a family-owned company dedicated to creating exceptional customer value through the improvement of its people, products, and processes. The company specializes in manufacturing and distributing a wide range of wood products, including moulding, millwork, doors, and windows, sourced from sustainable timber. They manage their entire supply chain, from timber procurement to manufacturing and distribution, ensuring high quality and efficient delivery. Woodgrain emphasizes sustainability by using over 99% of its wood fiber and offering products such as animal bedding and heating pellets as byproducts.

📋 Description

• Lead, motivate, and manage a remote team of Area Managers and Field Service Representatives within an assigned service territory • Drive sales, manage inventory levels, and affect product presentation in high-volume big-box retail stores • Motivate Area Managers and Store Representatives to provide top-quality service • Travel regularly to stores with service representatives, Area Managers, Big Box Divisional Sales Managers, and Big Box District Managers • Serve as the primary point of contact for Big Box Regional Merchandise Managers • Develop relationships with Big Box District Managers in the territory • Monitor market trends related to pricing and new products and report changes to the National Service Manager • Ensure service initiatives follow written best practices • Visit store locations regularly to verify required service standards • Help schedule and participate in store- and regional-level training • Resolve store service challenges and keep appropriate personnel informed of field problems • Formally evaluate Area Manager performance quarterly • Hire and train Area Managers and assist with hiring Field Service Representatives • Directly supervise 5–7 Area Managers and indirectly supervise 60 Field Service Representatives • Work primarily 40 hours per week, Monday through Friday during the day; overtime based on territory demands • Complete regular overnight travel, typically two to three nights per week

🎯 Requirements

• A Bachelor’s degree or technical undergraduate degree required and/or two to four years of management or supervisory experience • Exceptional oral and written communication skills • Intermediate Outlook skills • Ability to drive excellent results by adapting to changing situations while managing FSRs in person and remotely • Basic math, statistical, and analytical skills • Intermediate Excel skills • Ability to read, interpret, and execute written or oral instructions, including safety rules, standard operating and maintenance procedures, and diagrams • Proficiency in Microsoft Office and MS Office Suite • Advanced Excel skills • Ability to read and understand POGs and layouts • Ability to repeatedly lift and/or move up to 60 pounds for long periods • Ability to stand, walk, and use hands to finger, handle, or feel • Regular overnight travel required; expected travel time is 60–70% • Ability to work in a retail warehouse environment with forklifts, moving freight, and other mechanical hazards • Pre-employment background and drug screening required • Fitness for duty test may be required

🏖️ Benefits

• Medical, dental, and life insurance • Health, dental, and vision insurance • Health Savings Account (HSA) • Flexible Spending Account (FSA) • 401(k) with a Company Match • Group Term Life Insurance and AD&D • Employer Paid Long-Term & Short-Term Disability • Voluntary Supplemental Hospital and Accident Plans • Employee Assistance Program • 8 Company Paid Holidays & 1 Floating Holiday • Paid Time Off (PTO) • Hotels and meals covered during overnight travel • Mileage reimbursed • Supportive work environment • Lifetime career opportunities

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