Staff User Experience Researcher

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $129k - $210k / year

⏰ Full Time

🔴 Lead

🔬 UX Researcher

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Workiva

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Workiva is a cloud-based, AI-powered platform that unifies financial reporting, risk and compliance management, and sustainability reporting. It enables teams to connect data across systems, collaborate in real time, automate reporting (including XBRL tagging), and maintain auditability and traceability for regulated disclosures and assurance processes. Workiva serves large enterprises and finance, legal, audit, and sustainability teams to accelerate reporting, improve accuracy, and reduce risk.

📋 Description

• Drive strategy and execution of research across groups of product teams • Partner with product leadership to ensure research best practices and evidence-backed decision making • Provide research leadership for products or opportunities vital to Workiva strategy • Mentor researchers and members of the user experience team • Review research plans and consult on research best practices • Lead collection of analytics and communicate insights across multiple teams • Plan, coordinate, conduct, analyze, and communicate qualitative, quantitative, and experimental research studies • Collaborate with designers, product managers, and engineers to discover and prioritize product opportunities • Establish consistent research plans and schedules across product teams • Use a broad range of research techniques to understand customers, users, and workflows • Delegate tasks with team management to distribute work effectively • Use evaluation techniques to identify usability needs and refine implemented features • Organize, interpret, and present evidence to key decision makers • Lead collaborators in exploring approaches that provide optimal feedback • Analyze, synthesize, and communicate test and research results • Advocate for user-centered product improvements • Partner with leadership to inform product strategy and connect business outcomes to reliable insights

🎯 Requirements

• Minimum of 5–7 years of professional experience conducting user research in a product development environment • Strong portfolio demonstrating varied research methodologies, data analysis techniques, and tangible impact on product design and development • Undergraduate degree in Human-Computer Interaction, Psychology, Cognitive Science, Sociology, Anthropology, Design, Computer Science, or a related field • Expertise designing, conducting, and analyzing mixed-methods research studies • Proficiency in qualitative methods including usability testing, contextual inquiry, interviews, and focus groups • Proficiency in quantitative methods including surveys and data analytics • Experience developing and implementing data management strategies for UX research projects, including data cleaning, organization, and storage • Exceptional written and verbal communication skills • Outstanding interpersonal and collaboration skills with cross-functional teams • Willingness to travel less than 15% for team and corporate meetings • Reliable internet access while working remotely • Preferred: SaaS industry or related technology experience • Preferred: UX Researcher experience within Agile development teams • Preferred: JTBD-focused research, including job interviews and user-story analysis • Preferred: Statistical analysis techniques and software • Preferred: SQL • Preferred: UserTesting or UserZoom • Preferred: QuickSights or other data visualization tools • Preferred: Mentoring junior UX researchers • Preferred: Advanced degree in a relevant field • Preferred: Global research study experience

🏖️ Benefits

• A discretionary bonus typically paid annually • Restricted Stock Units granted at time of hire • 401(k) match • Comprehensive employee benefits package • Flexible work arrangements • Remote work from any location within the employee's country of employment • Reasonable accommodations for applicants with disabilities