User Experience Operations Lead

🕒 October 15

🇺🇸 United States – Remote

💵 $177k - $290k / year

⏰ Full Time

🟠 Senior

🎨 Product Designer (UI/UX)

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Workiva

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 $689.3k Venture Round on 2014-10

Consulting • Healthcare • Logistics

Workiva is a comprehensive platform designed for corporate reporting, ESG, audit, and risk management. It offers integrated reporting solutions that connect data, unify processes, and empower teams to focus on value-added work. Over 6000 international companies trust Workiva for its ability to streamline workflows and provide a single source of truth for financial and non-financial data. The platform incorporates cutting-edge technology, including AI and automation, to enhance security and compliance with current and future regulatory requirements. Workiva's solutions are tailored to various sectors, including banking, insurance, and investments, and the platform supports teams in accounting, finance, audit, risk, and sustainability.

📋 Description

• Serve as the central bridge connecting UX Design, Design Systems, Content, and UX Research with the broader Product organization • Establish unified decision routines and shared operating models across the UX organization • Drive continuous operational improvements by streamlining workflows, standardizing practices, and leveraging automation and AI • Design and run recurring rituals, design critique routines, and decision-making checkpoints across UX functions • Prepare the Head of UX for Product Strategy & Operations sessions, drive follow-through, and serve as the day-to-day UX counterpart to Product Operations • Own the UX tooling and vendor budget; manage renewals and procurement with IT, Procurement, Finance, and Legal • Consolidate communication channels and documentation, audit the tooling ecosystem, pilot new tools, and build reusable templates • Build onboarding systems and reusable job description, interview loop, and evaluation templates • Connect Research Ops to shared rhythms and facilitate a cross-discipline competency and leveling framework • Run executive reporting cadence, communicate UX strategy, and coordinate UX participation in annual cross-functional efforts • Identify repeatable workflows for AI or automation, pilot with guardrails, and scale effective solutions using operational health measures • Create rituals and engagement moments that build connectivity and psychological safety across the distributed team

🎯 Requirements

• 10+ years in UX operations, design/research program management, or a comparable operations role across multiple director-led teams • Experience owning a budget and managing vendor relationships end to end • Track record of building an operating model, cadence, or process from a low-maturity starting point • Experience preparing an executive for high-stakes cross-org conversations and driving follow-through • Experience building operating processes, planning cadences, or shared systems where structure was limited or still evolving • Ability to influence without formal authority, facilitate decisions, and build strong relationships across disciplines • Experience preparing leaders for cross-functional discussions and translating decisions into clear actions and follow-through • Strong written and verbal communication, with the ability to adapt information for executives, team leaders, and individual contributors • Ability to prioritize a broad portfolio and deliver improvements in practical, manageable stages • Experience supporting a multidisciplinary UX organization spanning design, research, content, and design systems • Experience partnering with Product Operations on shared planning processes, workflows, or organizational standards • Experience developing hiring and onboarding systems, supporting competency frameworks, or coordinating research operations • Working proficiency with Figma, Jira, collaboration and documentation platforms, and budget-tracking tools • Experience applying AI or automation to operational workflows, with clear guardrails and measurable outcomes • Experience defining operational metrics and using data to improve processes, understand capacity, and evaluate adoption • Reliable internet access for remote work periods

🏖️ Benefits

• A discretionary bonus typically paid annually • Restricted Stock Units granted at time of hire • 401(k) match • Comprehensive employee benefits package • Supports employees in working from an office or remotely from any location within their country of employment • Up to 10% travel to meet geographically distributed team members, depending on proximity to company offices

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