Engagement Principal

🔥 6 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

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WorkSpan

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

SaaS • B2B • Artificial Intelligence

WorkSpan is a SaaS company that provides a partner ecosystem and co-sell automation platform to help enterprises scale partner-led revenue. Its platform connects sellers, ISVs, GSIs, and hyperscalers to manage partner programs, cloud marketplace listings, referral and co-sell motions, incentives, and partner revenue flows, using AI-powered matching, automation, and analytics to streamline opportunity sharing, listings, private offers, and consumption acceleration. WorkSpan is focused on B2B customers and enterprise sales teams aiming to grow revenue through partnerships and cloud marketplaces.

📋 Description

• Own your results and make a tangible impact on the business • Develop a deep understanding of GTM working closely with leadership across sales & marketing • Orchestrate complex customer programs from scoping to go-live to hyper-care; run weekly status, exec SteerCo, and RAID management • Lead CRM/package implementations (Salesforce managed package installs, Dynamics 365, HubSpot) including SSO, permission sets, and environment promotion • Define UAT/production smoke testing strategy; coordinate defect triage and regression; manage hyper-care • Set expectation baselines, handle escalations, and run monthly/quarterly business reviews • Assist with quick-start guides, UAT scenarios, and SOPs for sales and partner teams. • Channel customer requirements into prioritized backlogs.

🎯 Requirements

• 7+ years of experience in customer-facing roles such as Consulting, Professional Services, or Engagement Management • Strong executive presence and experience managing C-level stakeholders • Expertise in leading large-scale SaaS implementations or ecosystem transformation projects • Excellent communication, facilitation, and stakeholder management skills • Strategic thinker with the ability to translate business needs into platform solutions • Comfortable working in a fast-paced, collaborative environment with cross-functional teams • Hands-on CRM integration experience (Salesforce required; Dynamics 365 strong plus; HubSpot nice-to-have).

🏖️ Benefits

• Health insurance • Professional development