Manager, Security Operations Center

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🛡️ Security Operations

👻 Ghost score 24%

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Workstreet

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

🔒 Cybersecurity

📋 Compliance

🤝 B2B

Cybersecurity • Compliance • B2B

Workstreet is a managed security and compliance services provider that helps businesses automate and modernize their security programs. With expertise in compliance frameworks including SOC 2, ISO 27001, HIPAA, and GDPR, Workstreet supports companies in achieving their security and compliance outcomes efficiently. Their services include acting as a virtual Chief Information Security Officer (vCISO), full-scale penetration testing, and vendor risk management, aiming to streamline security processes while allowing businesses to focus on growth.

📋 Description

• Own the day-to-day operation of a 24x7 SOC monitoring client environments • Lead, coach, and develop a team of 10 or more SOC analysts • Build and maintain 24x7 shift schedules with appropriate coverage and skill mix • Recruit, interview, and onboard analysts • Run training programs and support analyst certification and development goals • Manage burnout and retention risks in round-the-clock operations • Own SOC performance against client SLAs and track operational metrics • Review investigations and escalations for accuracy, completeness, and clarity • Oversee monitoring across EDR, firewall, IPS, WAF, and SIEM platforms • Prioritize detection tuning to reduce noise and close coverage gaps • Maintain SOC runbooks, playbooks, and shift handoff procedures • Run post-incident reviews and incorporate lessons learned into detections, procedures, and training • Serve as senior client point of contact for SOC delivery, escalations, and incident communications • Lead recurring service reviews covering alert volume, notable incidents, trends, and improvements • Support client onboarding by scoping log sources, tooling, escalation paths, and response responsibilities • Handle client concerns and escalations • Report SOC performance, staffing, and risk to Workstreet leadership • Partner with GRC engineers and vCISOs to support client compliance obligations • Identify improvements to tooling, automation, and process and develop business cases

🎯 Requirements

• 7+ years of security operations experience • 3+ years managing a SOC team or comparable security operations function • Experience running a 24x7 SOC operation • Experience leading teams of 10 or more analysts, including hiring, performance management, and scheduling • Strong working knowledge of EDR, firewall, IPS, WAF, and SIEM platforms • Ability to review investigations and identify missed issues • Experience owning client relationships and explaining incidents, trends, and SLA performance to technical and executive audiences • Ability to make sound decisions under pressure and remain composed during escalations • Clear written and verbal communication skills • Willingness to work flexible hours when needed for coverage, escalations, or shift transitions • Active security or leadership certification such as CISSP, CISM, GCIH, GCIA, or equivalent • Prior MSSP experience supporting multiple client environments simultaneously • Hands-on administration, configuration, maintenance, and tuning of EDR, SIEM, firewall, IPS, or WAF platforms • Experience with automation, including Python, PowerShell, or SOAR playbook development • Familiarity with SOC 2, ISO 27001, or HIPAA compliance frameworks • Experience building SOC metrics, dashboards, and client/leadership reporting • Excellent written and verbal English communication skills • Reliable high-speed internet connection and professional home office environment • Ability to work 8:00 AM–5:00 PM U.S. Eastern Time • Willingness and ability to travel locally for occasional onsite meetings, team gatherings, or business activities • Must participate in live video interviews with camera on and verify identity during recruitment and onboarding • Employment contingent upon identity verification and background screening, where permitted by law • Must be authorized to work in the U.S. without visa sponsorship now or in the future

🏖️ Benefits

• Career development with mentorship and training opportunities • Reimbursement for approved training and certification courses relevant to the current role • Competitive base salary • Regular performance reviews linked to merit-based appraisals • Bonus opportunities • Significant room for career advancement • Remote-first culture with flexibility to work from anywhere while collaborating with a global team

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