Provisioning Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $50k - $65k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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WorkWave

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1984

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

WorkWave is a leading provider of field service management software designed to enhance the efficiency of businesses across a wide range of industries. Their software solutions streamline operations, optimize workflows, and improve customer experiences. WorkWave's products encompass CRM & ERP software, field operations management, routing and scheduling, billing and payments, along with fintech and marketing solutions. With tools tailored for industries such as pest control, cleaning, HVAC, lawn care, and delivery, WorkWave aims to support businesses in increasing operational efficiency and customer satisfaction through technology-driven solutions.

📋 Description

• Execute low-touch product expansions end to end • Manage customer inquiries and order fulfillment with minimal Account Manager involvement • Price solutions and apply authorized discounts • Ensure commercial integrity of transactions and drive deals to closure • Evaluate client technical requirements and configure appropriate WorkWave database environments • Analyze implementation data to optimize platform onboarding configuration methodologies • Lead activation of WorkWave Payments functionality across customer accounts • Evaluate risk, technical readiness, and financial compliance before activation • Formulate and manage client registration strategies for A2P 10DLC text messaging compliance • Monitor evolving industry regulations and ensure customer and platform alignment • Establish, maintain, and enforce governance policies for service scope and resource allocation • Analyze service requests, assess business impacts, and approve, reject, or reroute non-standard requests • Collaborate with internal teams to troubleshoot provisioning delays and ensure smooth handoffs to customer success

🎯 Requirements

• Strong attention to detail • Proven ability to exercise independent judgment and make significant decisions without direct supervision • Ability to analyze system workflows and evaluate technical trade-offs • Ability to recommend scalable operational solutions • Strong policy formulation and negotiation skills • Excellent written and verbal communication skills • Ability to prioritize mission-critical work • Confidence and assertiveness to challenge requests outside the team’s scope • Prior experience managing or analyzing workflows within enterprise CRM platforms, such as Salesforce, and SaaS ecosystems

🏖️ Benefits

• Remote work flexibility • Flexible work/life balance • Health insurance • Dental insurance • 401(k) with company match • Flexible Time Off policy or generous PTO plan (role dependent) • Paid holidays • Up to 4 weeks paid bonding leave • Tuition reimbursement • Employee Assistance Program with free 24/7/365 counseling • Financial counseling • Legal guidance • Adoption assistance services • 24/7 virtual medical care through Teladoc • Quarterly awards based on peer nominations • Regional discounts and perks • Charitable events and community participation • 24/7 access to soft skill and role-specific training video libraries • Live trainings throughout the year • Access to offices for remote work support, cross training, team building, and brainstorming