Field Operations Manager / Associate

Job not on LinkedIn

🕒 July 8

🏖️ New Jersey, New York – Remote

🏖️ New Jersey – Remote 🗽 New York – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

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WorkWhile

WebsiteLinkedInAll Job Openings

51 - 200 employees

📦 Logistics

🏨 Hospitality

🏭 Manufacturing

💰 $23M Series B - WorkWhile on 2025-06

Logistics • Hospitality • Manufacturing

WorkWhile is an AI-powered labor and workforce-management platform that connects businesses with vetted, certified frontline workers for on-demand, temporary, and long-term assignments. The platform provides a full-stack, SaaS workforce solution—matching and scheduling talent across industries like warehousing, logistics, manufacturing, hospitality, facilities, and retail—while offering features such as background checks, certification support, next-day pay, a worker app, and machine-learning driven real-time labor management and insights. WorkWhile positions itself as a single source of truth for dynamic staffing needs, enabling businesses to scale flexibly with transparent pricing and data-driven staffing decisions.

📋 Description

• Oversee a portfolio of shift leads across multiple client sites • Serve as the primary on-site point of contact for client managers • Ensure that every shift runs as scheduled • Coach leads on communication, conflict resolution, safety, and WorkWhile standards • Support new site launches by visiting locations ahead of go-live • Build and document site-specific checklists and playbooks • Capture, escalate, and resolve on-site issues • Participate in regular client check-ins and submit site performance summaries

🎯 Requirements

• Based in New York or New Jersey with reliable access to New York Tri-state area client sites • Comfortable with data and reporting tools such as Google Sheets or workforce management platforms • Valid driver's license and ability to travel between sites regularly • Manager level (3+ years of relevant experience): Experience managing shift leads or hourly teams across multiple sites • Comfortable owning client relationships and handling escalations independently • Track record of hitting fill rate or attendance targets in a staffing or field operations environment • Able to identify lead performance issues early and act on them without waiting to be asked • Associate level (1-2 years of relevant experience): Experience in a supervisory, operations, or logistics role with direct team responsibility • Strong communicator, comfortable working with clients, leads, and workers in the same day • Organized and reliable, you follow through and flag problems before they compound

🏖️ Benefits

• Competitive base salary + equity in a high-growth, venture-backed company • Hybrid work culture with office hubs in SF, NY, Seattle & Toronto. • In-person company off-sites • Medical, dental & vision coverage • Unlimited PTO • 401(k) with employer match • WFH stipend to support your home office setup